Job details

Customer Experience Associate

Lithic creates card issuing and payment infrastructure for technology companies. We are looking for a Customer Experience Associate to advocate for our customers while delivering a delightful product experience.

Skills

Excellent writing and communication skills
Attention to detail and grammar
Team player in a startup environment
Positive attitude and a can-do mentality
Ability to learn quickly and adapt

Responsibilities

Interact with users directly via email and chat
Brainstorm inventive solutions to tackle urgent customer problems
Identify site and app issues, and communicate properly to all internal teams
Think creatively about how to optimize each customer's experience
Become an expert on Privacy and the service we provide our users

Benefits

Health, vision, and dental insurance
Unlimited PTO
401(k) match
Life Insurance and AD&D policy
3% cashback on all Privacy purchases

To read the complete job description, please click on the ‘Apply’ button

Lithic Glassdoor Company Review

3.9

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CEO of Lithic

Bo Jiang

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By Lithic

Lithic is a pioneering fintech startup offering virtual card solutions and a card issuance platform tailored for both businesses and individual consumers.

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