Project Management Operations Coordinator (Part-Time)

Job Summary:

Location: UK/Europe - Flexible

Division: Global Operations & Support

Line Manager: Senior Project Manager

Contract Terms: Permanent, Part-Time up to 30 hours per week, Monday-Friday / Rare travel (international and domestic)

THE TEAM

The Implementation and Solutions team, which is part of the Global Support & Operations organisation, is responsible for providing outstanding support for internal teams and the Ticketmaster client base.  The team mission is “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realising improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

The Project Coordinator directs and controls a variety of projects for the Implementation and Solutions organisation, ensuring that the organisation's projects are conducted on time, and within budget using project management best practices to ensure the highest level of quality.  The Project Coordinator sets project management standards and objectives and develops operating plans and project management methods to achieve them.  Prioritises technical project management activities and evangelises the technical project management function to the rest of the organisation to maximise cross-departmental cooperation.  The Project Coordinator works closely with every facet of deploying and supporting Ticketmaster processes and products and is a key player in ensuring clients have access to the tools they need.

Specific tasks on each project will include authoring functional requirements for Business Operations teams, developing project plans, budgets, and schedules, managing tasks and teams on the project’s critical path, identifying, and resolving issues, and managing the overall success of the project.  It is essential to understand the scope and effect of all changes that a project may encompass by soliciting input from all constituents and involving all appropriate teams.

WHAT YOU WILL BE DOING

• Responsible for scope control with stakeholders, task execution with the development team and relevant upward communication to managers and senior stakeholders

• Primarily works within the client support organisation and across other sub-organisations as necessary.

• Helps define process improvements and feedback for the project, including any strategies required for timely execution

• Gather necessary assets required for the development of each project, including but not limited to: functional specifications, hardware and software specifications, project tool workflow entries, budget constraints, and any additional technical documentation required

• Provide necessary feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources

• Update relevant project information in real-time

• Support product positioning in the market, while driving sales enablement, client support and editorial awareness, and assist marketing strategies to drive growth and retention

• Work across all departments to deliver projects that align to the organisations strategic vision

• Manage risks and issues and take corrective measurements

• Resolve cross-project issues and strategic issues with senior stakeholders

• Guard the viability of the vision and the business case

• Maintaining strategic alignment between the project and the organisation

• Ability to find innovative ways to resolve problems.

• Lead the project to its successful completion.

WHAT YOU NEED TO KNOW

• Training in Project Management Professional (PMP) fundamentals preferred

• Experience with Waterfall/Agile project management methodology preferred

• Experience working within Technical Project Management is desirable

• Experience of the venue/ticketing industry & understanding of the ticketing operations is not essential but beneficial

• Demonstrated technical project management skills

• Experience with managing IT and operational projects related to infrastructure, including hardware and networking

• Successful track record in working with business and technology teams to define, develop, test and launch new products

• Experience in authoring project plans, building a project budget and technical requirements

• Experience with Agile, Lean and other project management methodologies is beneficial

• Innate capability to create order out of chaos

• Proven problem-solving skills

• Demonstrated ability to think outside the box and generate creative solutions

• Must be able to have topic-related discussions with each of the groups you work with, understanding the results of those conversations

• Excellent verbal and written communication skills with exceptional attention to details

• Flexibility that allows effective teamwork with people at all levels of the organisation

• Bachelor’s Degree or equivalent degree desired

• Proven ability to communicate effectively with both business people and software engineers

• Ability to negotiate for competing resources and to generate consensus among multiple priorities

• Can work independently while working collaboratively

• Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities

• Interest in staying involved with fast-changing Internet technologies and tools

• Demonstrated desire to identify and pursue alternatives to meet goals

• Must be resourceful and able to negotiate your needs with the company

• Experience with IT/IS technology is strongly preferred

• Experience with network operations and administration is desirable

• Experience with web technologies is preferred

• The ability to multi-task and prioritise deadlines is a must

• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement project evaluation systems

• Should be a functional and operational technology generalist without a strong adherence to a specific platform

YOU (BEHAVIOURAL SKILLS) 

• Excellent leadership traits that promote a highly functioning team environment based on trust, respect and cross-organisation collaboration

• Strong aptitude to motivate, mentor, and lead company and client staff in a team-driven environment

• Excellent interpersonal and communication skills – ability to influence

• Candidate must be detail-oriented, organised, and able to work in an agile environment

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION CLOSING DATE: WEDNESDAY 28 MAY (WE RESERVE THE RIGHT TO CLOSE THE ADVERT AT ANY TIME)

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