Devops Engineer II (Elasticsearch, Kibana & Logstash)

As a DevOps Engineer II at LivePerson, you'll lead the planning and execution of our observability infrastructure, which processes trillions of logs, traces, and metrics daily. You'll create and manage monitoring systems, collaborate with DevOps teams for cloud solutions, and ensure our observability platforms perform at high levels, making a direct impact on the organization.

Candidates for the DevOps Engineer II position at LivePerson should have a Bachelor's degree in Computer Science or Engineering and at least 3 years of experience in a similar role. Proficiency in Kubernetes and containerization technologies, experience with observability tools like ELK and Prometheus, and strong programming skills are crucial for success in this role.

In the DevOps Engineer II role at LivePerson, you will work with a variety of technologies such as Elasticsearch, Kibana, Logstash, GrafanaLab, Fluentd, and Prometheus. You'll also manage Kubernetes deployments and utilize cloud services primarily within Google Cloud Platform (GCP), ensuring seamless observability and monitoring.

LivePerson is committed to professional development and offers a generous tuition reimbursement program, along with access to internal resources. As a DevOps Engineer II, you will work in an inclusive environment that encourages continual skill enhancement and personal growth through collaboration and innovative projects.

LivePerson embraces a unique and inclusive workplace culture that celebrates diversity and encourages innovation. As a DevOps Engineer II, you will be part of a team that values open communication, collaboration, and the pursuit of impactful solutions, paving the way for both professional and personal success.

In your response, focus on specific projects where you've deployed and managed services using Kubernetes. Highlight your understanding of Helm charts and how they facilitated deployment efficiency.

Discuss strategies such as redundancy, failover mechanisms, and using tools like Prometheus to continuously monitor system health and performance, ensuring you can recover swiftly from incidents.

Be prepared to talk in-depth about tools like ELK or GrafanaLab, providing examples of how you've implemented them in your past roles to improve system performance or resolve issues.

Explain your systematic approach to debugging, including how you gather metrics, analyze logs, and work collaboratively with team members to identify bottlenecks and inefficiencies.

Share a specific example where your automation efforts significantly improved efficiency, detailing the tools you used and the impact it had on the team or project outcomes.

Discuss how you prioritize alerts, your method for handling incidents efficiently, and the importance of post-mortems to prevent future issues, highlighting real examples from your experience.

Talk about your commitment to continuous learning, mentioning relevant courses, webinars, or community events you participate in to stay informed about new tools and best practices.

Provide examples of how you have utilized tools like Terraform or Ansible to manage configurations and deployments, emphasizing the benefits of version control and automation in your workflows.

Share an instance where your intervention led to measurable improvements in reliability, discussing the techniques you employed and the KPIs you monitored.

Explain your methods for facilitating effective communication between DevOps and development teams, emphasizing the importance of shared goals and clarity in processes to optimize product delivery.