Principal Technical Product Manager

As a Principal Technical Product Manager at LivePerson, you will oversee the product strategy, articulate a clear vision for brand experiences in Conversational AI, and prioritize product features based on customer feedback and market research. You’ll also be involved in roadmap planning, cross-functional collaboration with teams such as Engineering, Sales, and Marketing, and engaging with customers to gather valuable insights to guide product improvements.

For the Principal Technical Product Manager role at LivePerson, candidates should have a Bachelor's degree in a related field such as Computer Science or Business, with an MBA preferred. A minimum of 10 years of experience in product management, particularly with SaaS products, is essential. Strong analytical skills, excellent communication abilities, and experience working with enterprise customers are also required to be successful in this position.

Success for the Principal Technical Product Manager at LivePerson is defined by the ability to develop and execute an impactful product strategy, the successful launch and management of Conversational AI features, and achieving measurable performance indicators. This includes customer engagement metrics, feature adoption rates, and the ability to anticipate market trends while fostering an innovative product environment.

LivePerson promotes a strong focus on professional growth for the Principal Technical Product Manager. Employees have access to extensive internal resources and generous tuition reimbursement for external learning. There are also opportunities for cross-functional collaboration, leadership role expansion, and involvement in strategic decision-making, aiding personal development aligned with career advancement.

A Principal Technical Product Manager at LivePerson can expect a culture that celebrates diversity, promotes inclusion, and encourages innovation. The company values meaningful connections and collaboration within teams. Being recognized as a top innovative workplace, LivePerson provides a supportive environment where employees are empowered to express their individuality and creativity while driving impactful conversations globally.

When prioritizing features, consider customer feedback, competitive analysis, and market trends. Use frameworks like the MoSCoW method (Must have, Should have, Could have, and Won't have) to balance stakeholder needs and product goals effectively. Communicating with cross-functional teams also ensures alignment in what features will drive the most value.

In my previous roles, I've developed comprehensive product roadmaps by collaborating closely with stakeholders to gather input on business objectives. I ensure that timelines are realistic and communicate regularly with teams to optimize delivery and adapt plans based on market feedback and changing priorities.

For customer engagement, I focus on building relationships through direct interactions such as interviews and surveys, regularly seeking feedback on product usability. I also employ analytics tools to track user behavior, ensuring that insights are consistently integrated into product development to address pain points effectively.

I stay informed about industry trends by following relevant publications, participating in webinars, attending conferences, and engaging with thought leaders on platforms like LinkedIn. Networking with peers and joining industry-specific groups also provide insights into emerging technologies and best practices that can inform product strategy.

When facing conflicting priorities, I facilitate open discussion sessions with the involved teams to clarify goals and understand perspectives. This often leads to finding common ground and a solution that aligns with our overall product strategy while ensuring that essential stakeholder needs are met.

Data analysis is critical in my product management process. I rely on KPIs and metrics to assess performance and inform decision-making. By interpreting user data and usage patterns, I can identify areas for improvement, validate assumptions on feature impact, and ensure product initiatives remain aligned with market needs.

Developing a go-to-market strategy involves collaboration with marketing and sales teams to identify target audiences, craft messaging, and create promotional material. I focus on aligning the product’s unique value propositions with customer pain points and use competitive analysis to tailor the strategy for market entry.

Certainly! In my last position, I managed the launch of a customer engagement tool that saw an exceptional initial adoption rate due to close collaboration with marketing for targeted outreach and comprehensive user onboarding material. Post-launch, I utilized customer feedback to iterate and enhance the product, aligning perfectly with market demands.

To ensure alignment across cross-functional teams, I regularly schedule check-in meetings to review project progress and keep communication open. I utilize shared project management tools to maintain transparency on project timelines and responsibilities, and I always welcome feedback to adjust plans as needed.

I use a variety of tools for product management, including JIRA for task tracking, Trello for roadmap visualization, and Google Analytics for user data analysis. Additionally, I also employ tools like A/B testing software to evaluate feature changes against KPIs, ensuring data-driven decisions for product enhancements.