Sr. Technical Support Engineer (L3/SME)
Skills
- Cloud technologies
- Troubleshooting
- SQL
- Web technologies
- Communication skills
- Interpersonal skills
Responsibilities
- Be the senior technical focal point of customer issues.
- Own and resolve assigned cases within SLAs.
- Interact with customers to solve issues.
- Act as SME for LivePerson products.
- Analyze recurring issues and improve support tools.
- Mentor 2nd tier personnel.
Education
- Bachelor’s degree in Information Science / Information Technology / Computer Science / Engineering / Mathematics
Benefits
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Learning and fast track growth opportunities
- Equal opportunity employer
Average salary estimate
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