Carrier Support Representative

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?

Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!

We are seeking an agile, problem-solving Carrier Support Representative who thrives in a dynamic and fast-paced global company. This position will support inbound requests from carriers through telecommunications, webchat and email. You will be assisting Loadsmart in further expanding the company's carrier network by creating a solid carrier experience.

Job Type: Independent Contractor (remote)

DEPARTMENT: Logistics Operations - Load Operations

LOCATION: Philippines - Remote

• Negotiate market-driven rates and ensure shipment on-time performance metrics are met 
• Meet set success metrics through making the most of every opportunity
• Advocate for carrier partners and drivers to utilize our online platform to communicate, book and track loads autonomously
• Relay carrier feedback to our engineering team to continuously improve our core technology for sourcing capacity and meet the needs of customers and carrier partners 
• Ensure carriers are compliant with Loadsmart standards and proactively communicate directly if they fall short of expectations

• 1+ years of work experience in Carrier Sales, Transportation or Logistics
• 3+ years of high volume call experience
• Outstanding  written and verbal communication skills in English
• Ability to prioritize and thrive under deadlines in a fast-paced environment
• Self-starter unafraid of seeking resources to get the job done
• Strong business judgment and analytical skills with high attention to detail
• Excellent problem-solving and decision-making abilities
• Willing to work in a highly entrepreneurial and team-oriented environment
• Results-driven work ethic, exemplified by prioritization and persistent continued attention  to see projects through to successful completion

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent 

• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.