Guest Experience - Remote
About Us:
At Local Kitchens we partner with top chefs from around the world to bring a variety of cuisine to local communities. We are shaping the path of a $900bn restaurant industry to go digital while bringing high-quality food options to families in every neighborhood. Today, we are operating in the SF Bay Area and Sacramento with plans to expand in 2025.
Our Leadership team was on the founding team at DoorDash and we are well-capitalized by tier 1 venture capital investors and angels like David Novak (CEO/Founder of Yum Brands), Tony Xu (CEO of DoorDash), and Jack Dorsey (CEO of Square/Twitter). Read more about us in QSR Magazine, QSR Web, and in the SF Business Times.
About the Role:
We are looking for a highly motivated and passionate individual to join our Guest Experience team and primarily assist our beloved Guests via text, email and phone! Even though this is a remote role, we are building a team that is communicative and inclusive. Our Team is empowered to do all they can to help Guests feel heard. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for Local Kitchens Guests?
About the Team:
This role is in our Guest Experience team with team members located all over the US and with diverse backgrounds. We work hard to maintain a positive environment. Everyone joined Local Kitchens because they are passionate about going above and beyond for Guests and they stay because of our epic culture.
Shifts:
At this time we are in need of a team member available from 5pm-12am PST. Actual shift start time may be later, however weekly hours will be betwen 14-20. Weekends required.
We carry over the love for our Guests to our employees! It all starts at the top: our founders prove it daily with staying involved in our day-to-day operations. This is the unique chance to join an amazing company on the ground level. We are a small and growing business which believes in promoting from within. Now is the time to get on board and grow with us!
About You:
Love helping people, are empathetic and go above and beyond to connect with Guests.
Excited to work at a fast-growing, constantly evolving start-up company
Smart, incredibly organized, and driven towards excellence
A naturally friendly person who loves interacting with people Work well under pressure
Able to monitor multiple channels and switch between tabs while staying on task
Positive and willing to take on any task big or small
A team player who takes pride in everything they do
You have a laptop with minimum computer specs: 4GB RAM, 1440x900 VDR, Windows 7 or higher (PC), Mac OS X 10.6 Snow Leopard
What You’ll Do:
Provide magical support to our Guests via text and email using the Kustomer platform
Reply to business reviews on Yelp and Google My Business, as well as through our internal review process
Exceed Guest expectations by developing creative solutions to problems and working across teams to solve them
Stay up to date on evolving processes in order to most accurately assist and support our Guests and Kitchen Teams
Think of fun and innovative ways to go above and beyond for Guests
Facilitate the feedback loop with other internal teams such as Engineering, Kitchens, and Marketing
Extra Credit:
Proficiency with the Kustomer platform and Google Suites
Check Us Out in the Media:
Please only apply if you are located in:
California
Indiana
New York
Florida
Georgia
Illinois
North Carolina
This is an opportunity of a lifetime! Local Kitchens is being built by some of the best in the world including the first few employees at DoorDash and Momofuku. We are backed by some of the best investors in the world. We have set out to work as hard as humanly possible, to work as a team, and to serve local communities with the best selection of food and the best employment opportunities. If you're someone who is looking for a career-defining opportunity, someone who is willing to grind it out day after day, someone who has enthusiasm for guests and partners - we want to hear from you.
For more insight about Local Kitchens, visit our website https://www.localkitchens.com/ and follow us on instagram @eat.local.kitchens.
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