Customer Support Specialist (Fully Remote LATAM team)

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. 

⭐ Role Overview

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!

As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

• Provide information and advice users on appropriate action to solve issues.
• Respond to incoming requests for assistance via email, phone or chat.
• Ensure nothing but excellent service and a high level of customer satisfaction.
• Maintain client relationships through product support over the phone, email or chat.
• Troubleshoot technical issues.
• Report customers feedback/issues to relevant departments & Follow up.

• At least 2 years of experience in technical customer support or a similar role
• You have outstanding verbal and written communication skills in English & Italian (desirable)
• Easily connect with people and understand their issues.
• Passion for creating the best customer experience ever.
• Organized and able to handle multiple inquiries.
• Positive attitude and sense of responsibility.
• Familiar with cloud-based applications and internet expert.
• Love taking ownership of side projects.

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our yearly team-building events at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉