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Operations Manager - HVAC Controls

Position Purpose
The Building Operations Manager oversees the operations of Building Automation (BI) installation and service business in the state of Alaska.  You will own the P&L and manage the operations team for the BI business unit.  We are looking for a forward thinking, process driven, enthusiastic individual to build on the great culture of LONG and innovative business in AK. 
 
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
 
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
  • Manage the Building Automation (BI) business operations while leading Project Managers, Engineers, Field Supervisors and Field Technicians.
  • Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.
  • Actively coordinate startup activity schedules with the Project Managers, Engineering and Operations supervisors to ensure correct staffing and correct abilities are provided to meet individual project schedules and commitments.
  • Develop, forecast, and prioritize manpower schedules and project loading schedules to ensure contract completion in an efficient and profitable manner.
  • Provide technical support, expertise, leadership and accountability for installed projects and service delivery.
  • Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for opportunities.
  • Participate in or facilitate representation for the Sales to Operations Turnovers, Engineering to Field Project Turnovers, and the Installation to Service Project Turnovers.
  • Maintain consistent professional communication with customers, coworkers, and leadership team.
  • Manage and advise on hiring, training, development, allocation, and performance assessment of personnel within areas of responsibility.
  • Conduct one-on-one reviews with direct reports to help develop each individual’s potential on the team.
  • Manage and balance financial metrics with employee and customer needs.
  • Work with financial/admin team relative to invoicing, AR's and compliance to meet financial metrics.
  • Maintains and improves planned and executed margins for Projects and Quoted Service.
  • Other duties as assigned.
Qualifications
  • 10+ years of Building Automation experience and 5+ years of project management experience.
  • Ability to travel to and inspect job sites and visit customer locations.
  • Must possess a valid Driver’s license in good standing.
  • Extensive knowledge of HVAC, control systems, building automation, electrical systems, energy management, fire alarm & smoke removal systems, engineering, installation, and construction procedures
  • Extensive knowledge of financials metrics and mechanisms for building industry.
  • Thorough understanding of the project management processes.
  • Strong customer service skills with the ability to work independently while consistently meeting deadlines.
  • Excellent written and verbal communication skills.
  • Strong leadership and managerial skills.
Preferred Qualifications
  • No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
  • This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
  • This position may require lifting to 25 lbs. from floor to countertop and countertop to floor. 
  • This position may require climbing ladders and the ability to function at heights. 
Environment
  • Inside and outside work environment
Hazards
  • High precarious places
  • General construction worksite hazards
  • Possible driving in inclement weather conditions 
Competencies
To perform this position successfully, an individual must display the following qualities.
  • LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
 
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
 
At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
 
LONG Building Technologies Glassdoor Company Review
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CEO of LONG Building Technologies
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Jason Nefs
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What You Should Know About Operations Manager - HVAC Controls, LONG Building Technologies

As the Operations Manager - HVAC Controls at LONG Building Technologies, Inc., you will play a pivotal role in overseeing our Building Automation (BI) installation and service business in the beautiful state of Alaska. This is not just any managerial position; you’ll be the guiding force behind a dedicated operations team, actively shaping our culture focused on innovation and employee satisfaction. Your responsibilities will range from managing the P&L to leading and mentoring Project Managers, Engineers, and Field Technicians. You'll coordinate project timelines and ensure we meet our commitments efficiently and profitably. Your expertise in HVAC systems and building automation will be invaluable as you provide technical guidance to both teams and clients alike. We’re all about building relationships here, so maintaining clear and professional communication with everyone—from our customers to our leadership team—is essential. We're also committed to personal and professional growth, which is why you will conduct regular reviews with your direct reports, fostering their development while balancing financial metrics with a focus on customer and employee happiness. If you’re someone who thrives in a fast-paced environment and enjoys the challenge of leading an operations team to new heights, we would love to hear from you. Here at LONG, we offer a competitive benefits package, including insurance, 401(k), and more, all aimed at supporting our employees' well-being. Join us in creating innovative HVAC solutions that make a difference in our communities!

Frequently Asked Questions (FAQs) for Operations Manager - HVAC Controls Role at LONG Building Technologies
What qualifications are required for the Operations Manager - HVAC Controls position at LONG Building Technologies?

To be considered for the Operations Manager - HVAC Controls role at LONG Building Technologies, you should ideally have over 10 years of experience in Building Automation and at least 5 years in project management. Familiarity with HVAC, control systems, and financial metrics in the building industry is crucial. A valid driver's license is also necessary as the position involves site inspections.

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What are the key responsibilities of the Operations Manager - HVAC Controls at LONG Building Technologies?

In the Operations Manager - HVAC Controls position at LONG Building Technologies, you'll oversee business operations related to Building Automation. Your key responsibilities will include managing staff, coordinating project schedules, providing technical support, and ensuring financial metrics are met while promoting employee satisfaction.

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How does LONG Building Technologies support employee growth for the Operations Manager - HVAC Controls?

LONG Building Technologies is committed to the professional growth of its employees. As an Operations Manager - HVAC Controls, you will conduct performance reviews, enabling direct reports to develop their skills and reach their potential, fostering a culture of continuous improvement.

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What benefits does LONG Building Technologies offer to Operations Manager - HVAC Controls employees?

As an Operations Manager - HVAC Controls at LONG Building Technologies, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with employer matching, profit-sharing opportunities, paid time off, and tuition reimbursement among many others that prioritize your health and well-being.

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Is prior HVAC experience necessary for the Operations Manager - HVAC Controls role at LONG Building Technologies?

Yes, prior experience in HVAC is critical for the Operations Manager - HVAC Controls role at LONG Building Technologies. A solid understanding of building automation, HVAC systems, and relevant financial metrics will ensure your success in managing operations and leading your team effectively.

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What skills are essential for success in the Operations Manager - HVAC Controls position at LONG Building Technologies?

Success in the Operations Manager - HVAC Controls role at LONG Building Technologies hinges on strong leadership, excellent communication, customer service skills, and a deep knowledge of project management processes in the HVAC and automation sectors.

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What kind of work environment can I expect as Operations Manager - HVAC Controls at LONG Building Technologies?

As an Operations Manager - HVAC Controls at LONG Building Technologies, you can expect a dynamic work environment that requires both inside and outside work. The role may involve site inspections in various conditions, ensuring no two days are the same.

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Common Interview Questions for Operations Manager - HVAC Controls
Can you describe your experience with building automation systems?

When answering this question, be sure to highlight your specific experience within building automation systems. Discuss the types of projects you've worked on, the technologies you've used, and any particular challenges you overcame that demonstrate your expertise in the field.

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How do you prioritize and manage multiple projects effectively?

To answer this, discuss your approach to project management. Highlight tools or methodologies you use to track progress, how you communicate with project stakeholders, and how you ensure deadlines are consistently met without compromising quality.

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What strategies do you implement to lead a diverse team successfully?

When addressing this question, share examples of how you've fostered teamwork and collaboration within diverse teams. Discuss any specific challenges you faced and the strategies you used to build an inclusive, productive work environment.

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Tell us about a time when you had to resolve a conflict within your team.

Provide a specific example where you effectively managed a team conflict. Explain the situation, your approach to facilitate a resolution, and the outcome to showcase your leadership skills and ability to maintain team harmony.

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How do you ensure customer satisfaction in your operations?

Discuss ways you capture customer feedback, track service delivery metrics, and implement continuous improvement strategies. Highlight any specific programs or initiatives you've led that enhanced customer satisfaction rates in your previous roles.

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What key performance indicators (KPIs) do you focus on for operational efficiency?

Identify KPIs that are crucial in the HVAC and building automation sectors, such as job completion rates, budget adherence, and employee productivity. Discuss how you track these KPIs and make adjustments to improve overall operational efficiency.

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Describe your approach to training and developing team members.

Share your philosophy on employee development and specific methods you use, such as mentorship programs, ongoing training sessions, or performance reviews to help team members grow and advance in their careers.

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How do you stay updated on industry trends and new technologies?

Talk about your commitment to professional development by mentioning reputable industry publications, conferences, training, and networking with peers. This shows you’re proactive about staying informed and applying new knowledge to your operations.

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Explain how you would manage project budgets effectively.

Discuss your experience creating and managing budgets for projects. Touch on key practices such as regular financial reviews, forecasting, and working closely with your financial team to ensure project profitability.

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What role does safety play in your operational strategies?

Elaborate on your commitment to workplace safety and how you incorporate safety standards and training into your operations. Emphasize how you create a culture of safety awareness among team members to prevent accidents and ensure compliance.

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Full-time, on-site
DATE POSTED
November 28, 2024

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