LOS ANGELES COUNTY

As an Ultrasound Field Service Engineer at Philips, you'll be tasked with managing customer relationships through effective installation, troubleshooting, servicing, and maintenance of ultrasound equipment. Your responsibilities extend to ensuring compliance with regulatory requirements while conducting preventive maintenance and adhering to quality and safety protocols. You will also be expected to maintain administration duties like service work orders and expense reports, reflecting the importance of both technical skills and organized documentation in this role.

To qualify as an Ultrasound Field Service Engineer with Philips, you should possess at least two years of experience in a diagnostic imaging service environment or four years in electromechanical industries. An Associate Degree in electronics or a related field is preferred, along with knowledge of the ultrasound modality, electronic and mechanical theory. This blend of experience and education allows you to successfully diagnose and repair essential medical equipment.

Ultrasound Field Service Engineers at Philips enjoy a dynamic work environment that primarily takes place outside of the office, often traveling to customer sites. This role offers a combination of office, healthcare settings, and occasional overnight trips. You’ll work closely with healthcare professionals, which means you must be adaptable to different environments while ensuring the highest standard of service.

Travel is a significant aspect of the Ultrasound Field Service Engineer role at Philips. You can expect daily driving times to range from 1 to 4 hours and potential overnight stays. This travel is crucial for offering support to healthcare providers and ensuring their ultrasound systems are functioning optimally. Flexibility is key, as sometimes travel could exceed 50% of your work schedule.

As an Ultrasound Field Service Engineer at Philips, you will gain access to a comprehensive benefits package, including competitive hourly pay, overtime eligibility, bonuses, generous paid time off, 401k matching, health savings accounts, and more. Philips fosters an inclusive workplace and encourages professional growth, ensuring that employees can thrive both personally and within their careers.

When discussing your experience with ultrasound equipment, highlight specific roles where you interacted with such technology. Talk about the types of equipment you serviced, the challenges you faced, and how you resolved technical issues. Emphasize any relevant certifications or training you've undergone, and always relate your experience back to how it can benefit Philips.

To effectively prioritize tasks, I assess the urgency of each request, considering factors like patient need and equipment downtime. I’ve developed a system that includes a triage method, ensuring that critical issues are addressed first while maintaining communication with the clients about timelines. This approach not only helps in managing my workload but also in sustaining strong customer relations.

Ensuring compliance requires thorough knowledge of the relevant regulations. I stay updated with Philips and local guidelines through regular training sessions. During service operations, I meticulously follow established protocols for safety and documentation, double-checking all processes to guarantee compliance, thus minimizing risks associated with regulatory lapses.

In dealing with difficult customers, I focus on active listening to fully understand their concerns. Empathy is crucial; I aim to validate their feelings and reassure them that I am there to help. By articulating a clear action plan and maintaining open communication, I strive to turn frustrations into satisfaction, demonstrating Philips' commitment to exceptional customer service.

I'm experienced with a variety of tools, such as multimeters, oscilloscopes, and diagnostic software specific to ultrasound systems. My familiarity extends to maintaining both software and hardware aspects of upscale diagnostic imaging equipment. I continuously remain informed on the latest technologies in the market to provide the best service.

In my last position, I observed that our troubleshooting procedures for ultrasound systems caused delays. I proposed a more streamlined approach that incorporated thorough documentation and checklists, leading to a 20% decrease in turnaround time for service requests. This improvement boosted team efficiency and enhanced client satisfaction, aligning perfectly with Philips' focus on innovation.

I regularly participate in webinars, industry conferences, and online courses to stay ahead of technological advancements in ultrasound. Networking with professionals in the field and encouraging peer discussions also helps me stay informed about emerging trends and innovations, ensuring that my skills remain sharp and relevant to Philips' mission.

I admire Philips' commitment to improving healthcare on a global scale. Being part of a team that values innovation and quality service aligns with my career goals. Contributing to a company that prioritizes patient outcomes through advanced technology is inspiring, and I believe my skill set will significantly benefit the Philips team.

To manage my time on the field effectively, I use tools like scheduling apps to plan my day and prioritize tasks based on urgency. I also allocate buffer time in between appointments to account for any unexpected delays or additional needs. This structured approach ensures I maintain a professional standard of service throughout the day.

My strategies for effective team collaboration include open communication and regular check-ins. I promote sharing knowledge and resources among team members to leverage collective expertise. Utilizing project management tools also enhances our coordination, ensuring everyone is on the same page and reinforcing the Philips mission of teamwork and shared success.