Job details

Loss Mitigation Credit Counselor III

South Carolina Federal Credit Union is currently seeking a Loss Mitigation Credit Counselor III to join our team of outstanding Loss Prevention professionals at our Headquarters located in North Charleston, SC.

Duties include but are not limited to:

Level I Duties

Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent mortgage/consumer loans.
Utilize the collection queues, auto dialer system and reports to maintain communication with members who have delinquent accounts on mortgage/consumer loans and document pertinent information appropriately.
Contact members for repayment arrangements and coordinate receipt of payments.
Identify any potential losses on mortgage/consumer loans and make recommendations for assistance or settlement offers to management.
Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
Stay abreast of regulations, including Fair Debt Collection Practices Act, CFPB mortgage servicing rules, and credit union OREO/ISF policies.
Support other team members as needed.

Level II Duties

Work expired balloon report weekly to ensure expired balloon payments are updated and loans have returned to original contract terms.
Work Delinquent 16+ Day report daily to ensure all loans with assistance given are being maintained as agreed.
Work the second mortgage report monthly and maintain second mortgage files that are three or more payments passed due.
Complete charge off report as needed (minimum twice per month) to ensure all mortgage charged off accounts have been forwarded to the appropriate party for action.
Complete charge off projections as needed throughout the month.
Monitor charged off mortgage loans while legal action is pending.
Complete foreclosure analysis on delinquent accounts.
Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).
Assist with bankruptcy collections for second mortgage loans.
Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.
Provide assistance to all other Asset Protections teams regarding consumer loans, mortgages, and credit cards.

Level III Duties

Act as the liaison between Dovenmuehle and the Asset Protection Department.
Work with Dovenmuehle and assist in the facilitation of short sale offer on first and second mortgages.
Work with Dovenmuehle and the other credit union departments and/or financial centers to handle member mortgage account inquiries.
Monitor loss mitigation and Dovenmuhele’s collection efforts, to include reports and updates of internal reviews.
Coordinate with Dovenmuehle on any account updates (i.e. payment in the mail, promise to pay date, hardship request, etc.).
Answer foreclosure notices received and update and maintain first mortgage foreclosure notice and legal update logs.
Assist with monitoring and maintaining all ISF accounts/reports and with the facilitation of any ISF file until foreclosure is complete and coordination with foreclosure attorneys.
Assist in monitoring and maintaining all OREO accounts/reports and with the coordination and facilitation of any OREO file until property sold.
Complete foreclosure analysis on delinquent accounts and assist in the facilitation of any foreclosure recommendations.
Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).
Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.

Minimum qualifications include:

Possess a high school diploma or equivalent (GED).
Possess a minimum of five years of similar or related loss mitigation experience working within a collections department.
Loss Mitigation employees must provide required information, register and renew registration as a Mortgage Loan Officer as required by the SAFE Act. Loss Mitigation employees will not participate in activities related to mortgage loan applications until the registration process is complete.
Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
Possess direct work experience communicating professionally and effectively both verbally and in writing.
Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
Possess direct work experience researching, analyzing and solving difficult problems.
Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
Possess direct work experience performing intermediate mathematical skills.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer

South Carolina Federal Credit Union Glassdoor Company Review

4.6

South Carolina Federal Credit Union DE&I Review

4.9

CEO of South Carolina Federal Credit Union

Scott Woods

Approve of CEO

By South Carolina Federal Credit Union

VISION MISSION & VALUE STATEMENTS VISION: To anticipate and provide simple solutions for members’ financial needs. MISSION: To provide convenient and competitive financial services that exceed our members’ expectations. VALUE: In the last th...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in North Charleston, SC

DATE POSTED

June 10, 2023