South Carolina Federal Credit Union is currently seeking a Loss Mitigation Credit Counselor III to join our team of outstanding Loss Prevention professionals at our Headquarters located in North Charleston, SC.
Duties include but are not limited to:
Level I Duties
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Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent mortgage/consumer loans.
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Utilize the collection queues, auto dialer system and reports to maintain communication with members who have delinquent accounts on mortgage/consumer loans and document pertinent information appropriately.
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Contact members for repayment arrangements and coordinate receipt of payments.
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Identify any potential losses on mortgage/consumer loans and make recommendations for assistance or settlement offers to management.
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Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
- Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
- Stay abreast of regulations, including Fair Debt Collection Practices Act, CFPB mortgage servicing rules, and credit union OREO/ISF policies.
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Support other team members as needed.
Level II Duties
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Work expired balloon report weekly to ensure expired balloon payments are updated and loans have returned to original contract terms.
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Work Delinquent 16+ Day report daily to ensure all loans with assistance given are being maintained as agreed.
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Work the second mortgage report monthly and maintain second mortgage files that are three or more payments passed due.
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Complete charge off report as needed (minimum twice per month) to ensure all mortgage charged off accounts have been forwarded to the appropriate party for action.
- Complete charge off projections as needed throughout the month.
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Monitor charged off mortgage loans while legal action is pending.
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Complete foreclosure analysis on delinquent accounts.
- Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).
- Assist with bankruptcy collections for second mortgage loans.
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Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.
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Provide assistance to all other Asset Protections teams regarding consumer loans, mortgages, and credit cards.
Level III Duties
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Act as the liaison between Dovenmuehle and the Asset Protection Department.
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Work with Dovenmuehle and assist in the facilitation of short sale offer on first and second mortgages.
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Work with Dovenmuehle and the other credit union departments and/or financial centers to handle member mortgage account inquiries.
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Monitor loss mitigation and Dovenmuhele’s collection efforts, to include reports and updates of internal reviews.
- Coordinate with Dovenmuehle on any account updates (i.e. payment in the mail, promise to pay date, hardship request, etc.).
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Answer foreclosure notices received and update and maintain first mortgage foreclosure notice and legal update logs.
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Assist with monitoring and maintaining all ISF accounts/reports and with the facilitation of any ISF file until foreclosure is complete and coordination with foreclosure attorneys.
- Assist in monitoring and maintaining all OREO accounts/reports and with the coordination and facilitation of any OREO file until property sold.
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Complete foreclosure analysis on delinquent accounts and assist in the facilitation of any foreclosure recommendations.
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Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).
- Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.
Minimum qualifications include:
- Possess a high school diploma or equivalent (GED).
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Possess a minimum of five years of similar or related loss mitigation experience working within a collections department.
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Loss Mitigation employees must provide required information, register and renew registration as a Mortgage Loan Officer as required by the SAFE Act. Loss Mitigation employees will not participate in activities related to mortgage loan applications until the registration process is complete.
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Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
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Possess direct work experience communicating professionally and effectively both verbally and in writing.
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Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
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Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
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Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
- Possess direct work experience researching, analyzing and solving difficult problems.
- Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
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Possess direct work experience performing intermediate mathematical skills.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer