Sales Support Associate

Lowe's is hiring for Sales Support AssociateAs a Sales Support Associate at Lowe's, your primary focus is on delivering excellent service and support to customers, acting as their first point of contact. You will help customers with product queries, guide them through their shopping journey, and ensure their satisfaction by providing accurate information and resolving any issues promptly. By excelling in this role, you contribute to creating a positive shopping atmosphere that boosts sales and enriches the customer's experience at the store.Key Responsibilities:• Extend a welcoming attitude towards clients and address their inquiries with professionalism and friendliness.• Guide customers in finding items and recommending products that align with their needs.• Ensure precise transaction handling, covering sales, refunds, and exchanges.• Manage customer issues proactively or escalate them to the appropriate division for further attention.• Keep the area designated for customer service neat and well-prepared.• Enhance customers' retail experience through active involvement in promotional and seasonal events.• Team up with coworkers to ensure that store and customer requirements are met.• Obey the store's policies and safety procedures in order to uphold a protected environment for customers and staff.Qualifications:• Requirement of a high school diploma or its equal substitute.• A history of working in customer service or retail is highly valued.• Demonstrates effective interpersonal communication skills.• Capacity to juggle numerous customer inquiries and excel in a fast-moving work setting.• Entry-level proficiency in computer systems and customer service software is expected.• Proficiency in lifting and shifting items weighing up to 25 pounds, if the situation calls for it.• Maintaining a welcoming and attentive stance when assisting customers, emphasizing a problem-solving mentality to address any issues effectively.Additional Requirements:• Flexibility to work a variety of shifts, including weekends, evenings, and holidays as needed.About Company:Founded by Lucius Smith Lowe in North Wilkesboro, North Carolina in 1921, Lowe's Companies, Inc. has become a renowned American retail company offering a wide range of home improvement products and services. With its foundation in home improvement goods and services, Lowe’s has grown over the years to become one of the leading retailers in the home improvement sector worldwide. The corporation operates numerous retail outlets across the United States and Canada, providing a diverse selection of products tailored to home improvement, renovation, and maintenance needs.Lowe's caters to the needs of DIY enthusiasts as well as contractors, offering a comprehensive selection of products spanning from construction materials and tools to appliances, home decorations, plumbing supplies, electrical items, and gardening gear.An essential aspect of Lowe's business strategy lies in its unwavering focus on customer satisfaction. The company is known for its helpful and informed employees who are on hand to assist customers in choosing products, providing guidance on projects, and offering services. This dedication to ensuring customer happiness is core to Lowe's operations.At the heart of Lowe's values are sustainability and involvement in the community. They work actively to minimize their environmental impact by advocating for energy-efficient products and sourcing materials responsibly. Additionally, Lowe's is committed to supporting numerous community endeavors, including disaster relief operations, affordable housing initiatives, and grants for local non-profits through the Lowe's Foundation.Operating from Mooresville, North Carolina, Lowe's manages a sizable retail network of over 1,700 stores located in the United States and Canada and boasts a workforce exceeding 300,000 employees who are actively engaged in the company's retail and corporate arms. Recognized as one of the top 50 companies in the Fortune rankings, Lowe's is committed to innovation and flexibility in meeting the changing demands of its customers, with a core focus on delivering quality products and exceptional service.