Job details

LPS Analyst

Legal Processing Services Analyst

The Legal Processing Services Team ensures timely processing of all third-party legal requests, including Garnishments, Levies and Court Orders which direct Comerica to freeze and/or debit customer accounts.

Position Competencies:
Successful incumbents possess; strong multi-tasking skills, strong prioritization skills, customer service orientation, the ability to maintain composure during stressful situations, the ability to work under pressure and deadlines, and strong organizational and problem-solving skills.

Position Responsibilities:

Research and respond to Garnishments, Levies, Restraining Orders, Seizure Warrants and other Court Orders.
Document and secure funds of all customer accounts that are attachable to the order, up to the amount of the judgment.
Save all documentation within the corporate repository (Share Point); legal service, research findings and all subsequent correspondence linked with the case.
Communicate findings with business unit personnel and management when applicable.
Ensure all communications are documented within the Garnishment Database and all subsequent notices are acted upon.
Disclose findings timely to the appropriate parties and court.
Process payment in response to the legal service timely.
Understand the critical nature of the work and the necessity to complete all work received prior to 6:00 PM ET.
Report excessive workload to management for reassignment.
Master all phases of the unit's workflow.
Appropriately escalate high-risk cases for review.
Identify issues which may pose monetary or reputational risk to Comerica and escalate appropriately.
Support other units within LPS when all critical tasks are completed.
Mandatory consecutive 2-week PTO.

Position Qualifications:

Associates degree from an accredited college
2 years of experience researching and analyzing documents
2 years of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint

Livonia Operations Center
8:00am - 5:00pm Monday - Friday