Fast Facts

Join Lucid Software as an Associate Enablement Manager to enhance the onboarding experience for Sales and Customer Success teams through the development of effective training materials and program execution.

Responsibilities: Support the global strategy for new hire onboarding, develop learning assets and content, collaborate with cross-functional teams and measure onboarding effectiveness.

Skills: Strong understanding of B2B sales processes, project management skills, communication abilities, and proficiency with Google Suite and Learning Management Systems.

Qualifications: Bachelor’s degree in Business or related field with 1-3 years of relevant experience, particularly in sales/revenue enablement or learning & development.

Location: This position is based in Salt Lake City, UT, with a hybrid working arrangement.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

We are seeking an Associate Enablement Manager to support our new hire onboarding program for our Sales and Customer Success Managers across all regions. In this high-impact role, you will develop materials and coordinate the delivery of a best-in-class onboarding experience that builds foundational knowledge of our products and processes, accelerates time to productivity, and sets up our customer-facing teams for success. You will support the design, development, and continuous optimization of our onboarding programs, working cross-functionally to develop reps skills, track performance outcomes, and ensure alignment with stakeholder goals. This role requires a blend of curriculum development, project coordination, operational rigor, and expertise in equipping revenue teams for rapid success.

Responsibilities:

New Hire Onboarding Strategy & Execution:

• Support the execution of the global strategy for new hire onboarding for Sales Reps and CSMs, ensuring programs are relevant to their roles and have measurable impact to their KPIs.
• Assist in tracking onboarding milestones and success metrics to measure time-to-ramp and preparation for customer engagements.
• Develop learning assets and collateral that blend live facilitator-led instruction, on-demand content, and experiential learning.

Program Design & Content Development:

• Help maintain and refine onboarding content and experiences tailored to each role and go-to-market segment.
• Partner with SMEs to ensure onboarding content reflects current products, messaging, tools, and processes.
• Assist in the creation of role-specific certifications to validate learning and performance-readiness.

Cross-Functional Collaboration:

• Collaborate closely with Sales and CS Leadership, Product Marketing, RevOps, and other Enablement team members to ensure onboarding content is accurate, relevant, and impactful.
• Partner with other members of the Enablement team to accelerate course development, tailor content for role applicability, and arrange for personalized coaching. 

Performance Measurement & Iteration:

• Monitor onboarding program effectiveness through performance data and qualitative feedback, using insights to drive continuous improvement.
• Assist in reporting onboarding impact to executive stakeholders, including key metrics such as time to first customer meeting, time to quota attainment, and learner confidence.

Enablement Infrastructure & Governance:

• Manage logistics and coordination for the onboarding program, including scheduling new hire live sessions, mapping the learning journey, tracking rep progress, and managing LMS learning paths.
• Help maintain consistent and well-communicated standards, templates, and resources to ensure consistency in onboarding execution.

Requirements:

• Bachelor’s degree in Business or related field.
• 1–3 years of experience in sales/revenue enablement, learning & development, or a related field within a SaaS organization.
• Experience supporting onboarding programs for sales or customer success teams.
• Strong understanding of B2B sales processes and methodologies, Customer Success motions, and onboarding best practices.
• Proficiency with Google Suite, Articulate 360, and various Learning Management Systems.
• Strong project management and stakeholder engagement skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Demonstrated ability to take initiative and demonstrate a strong internal drive to meet deliverables in a timely manner.
• This role requires that you work in our South Jordan office every Tuesday and Thursday.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Professional development opportunities and career growth.
• A collaborative and inclusive work environment.
• Flexible working arrangements, including remote work options.

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