Solutions Engineer

Company Overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to Join LucidLink:

• Solving Impossible Problems: At LucidLink, we're transforming how teams collaborate globally, starting with the Media & Entertainment industry and expanding to all data-intensive sectors.

• Values-led Culture: Our people are the backbone of our success. We make decisions and operate as a company with a values-led mindset.

• Rocket Ship Growth: We're growing at warp speed, with triple-digit growth year-over-year and have a clear line of sight to unicorn status.

• Outsize Scale of Impact: You'll be part of our dream team of 100+ builders, moving at startup speed. The impact of your actions will be immediate and exponential.

• Hybrid Work: Embrace the freedom to work from any location as we encourage a flexible mix of in-person and remote work.

• Comprehensive Benefits: We invest in our people and offer unlimited PTO, a competitive salary, stock options package and full health coverage.

The Job

Joining LucidLink as a Solutions Engineer, you will be primarily responsible for working with LucidLink’s Inbound Sales team, Account Executives and Area Sales Directors. You will also work with Partner Channels and Customers during pre-sales and proof of concept stages of the sales cycle.

The Solutions Engineering team participates in customer projects at an early stage, primarily to ask relevant discovery questions and position, and to present and demonstrate the efficiencies gained by using LucidLink Filespaces.

You will possess a strong technical background and be able to explain both the value and technical aspects of a SaaS software platform. This will balance with your background in sales and customer service, allowing you to help present product features and drive deals toward a close. 

Reporting to the Senior Director of Solutions Engineering, you will join a global team of remote, technical, and creative experts with backgrounds in storage, information technology, cloud architectures, sales, software development, content creation, and product management. 

Note: This role can be performed from anywhere in the United States but we are looking for someone willing to work EST. We’re a global team with over half our colleagues in Europe, which will necessitate some early mornings if located in the western United States time zones. 

Key Responsibilities:

• Becoming a subject matter expert on LucidLink Filespaces technology.

• Working with the internal sales team to follow LucidLink Sales Process Playbook.

• Uncovering customer challenges and documenting into CRM systems (Salesforce).

• “Value not features”:  Ability to demonstrate an understanding of customer’s challenges by presenting a contextual story using LucidLink technology.

• Accurately tracking proof of concepts to ensure expectations, success criteria and timeframes are met.

• Consistent and high-quality collaboration with other LucidLink teams including Marketing, Product and Support.

• Answering customer questions across a variety of subjects including recommendations of best practices, optimizations and workflow efficiencies.

• Analyzing how customers are using our services and making recommendations based on the customer needs and providing feedback to business and development teams.

• Working with LucidLink Customer Success teams to provide the best experience for our customers as they move from pre to post sales.

• Occasional travel for industry events, and team gatherings.

Your skills must-haves:

• Technical Proficiency: A solid understanding of technical aspects enabling effective communication with both technical and non-technical stakeholders.

• Communication Skills: The ability to present and demonstrate complex technical information clearly both in person and online.  The ability to adapt communication styles for different audiences, including creative, technical and business stakeholders.

• Problem-Solving Skills: The capability to listen to and analyze customer requirements, identify challenges, and propose effective technical solutions that address customer needs.

• Sales Acumen: An understanding of the sales process, including the ability to collaborate with the sales team, contribute to sales strategies, and effectively position technical solutions to potential customers.

• Customer-Focused Approach: A customer-centric mindset with strong active listening skills to understand and address customer pain points, fostering positive relationships and customer success.

• Continuous Learning: A commitment to staying updated on industry trends, new technologies, and product updates.

Experience Must-haves:

• At least 4 years of experience as a Pre-Sales Engineer, customer facing technical support engineer or in a similar position

• Understanding of storage technologies (NAS, SAN, Sync and Share, LucidLink)

• Experience in macOS, Windows and Linux OS

• Knowledge of command line, terminal or PowerShell processes

• Experience in production, post-production, content creation or/or video/audio/graphics workflows

Your skills good to haves:

• Knowledge and certification of cloud environments (e.g. AWS, GCP etc), networking, and storage

• Knowledge of Adobe Creative Cloud applications

• Knowledge of Architecture, Engineering or Construction software tools and workflows

• MEDDPICC Sales Methodology 

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.

LucidLink is an Equal Opportunity Employer. We strongly encourage you to apply, even if you don't believe you meet every requirement on the job description. You might be the right person for this role, or another one. We look forward to hearing from you.