Help desk /Service Desk

Project Description: • Energize your career with one of Healthcare's fastest growing companies. • You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.• This opportunity is with one of our most exciting business areas: a growing part of our family of companies that makeour client a leader.• As an Associate Technical Support Analyst, you would work as a part of the Desktop Services team, providing both remote and on-site technical support to several sites located throughout the Dallas, TX area.Responsibilities:• • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers• • Use remote control tools to assist off-site users when needed• • Configure, deliver, and install new computers and peripherals for new hires• • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system• • Prioritize workload based on service level agreements• • Act as a technical resource to others to resolve problems or issues• • Anticipate customer needs and proactively identify solutions• • Plan, prioritize, organize and complete work to meet established objectivesMandatory Skills Description:• • High School Diploma or GED Equivalent• • 3 or more years of experience as a Desktop Support Technician• • 3 or more years of experience with PC operating systems• • 3 or more years of experience in a customer service role• • 3 or more years of Technology Support experience• • 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)• • Must have reliable transportation• • Must be able to lift up to 50 pounds of computers or other IT equipmentNice-to-Have Skills Description:• • Bachelor's Degree or higher level of education preferred• • CompTIA A+ Certification preferred• • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)