Operations Manager - Workforce Transformation

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

Lyra is seeking an Operations Manager to support Lyra’s Workforce Transformation programs. This person will develop new and optimize existing systems and processes that enhance the efficiency of delivering our organizational wellbeing services and ensure our programs meet OKRs and maintain high standards for effectiveness and customer satisfaction. The ideal candidate will have extensive experience in operations management, project management, quality improvement, process standardization, and scaling of learning programs.

• Design new and optimize existing operational processes for timely and accurate service delivery
• Optimize and oversee data management processes, ensuring accurate and timely collection, storage, and reporting of program metrics
• Monitor and analyze operational data to identify trends, patterns, and areas for improvement, providing recommendations to enhance efficiency and performance
• Optimize and uphold standard processes for project planning and management across the team, ensuring tracking of milestones, timelines, and responsibilities
• Partner with cross-functional teams to design and build new operational processes, reduce friction, and ensure enablement of products and services in alignment with Workforce Transformation policies
• Ensure compliance with contracting, accounting, and legal processes, including contract workflows, invoicing, and revenue tracking systems
• Conduct ongoing resource management for Workforce Transformation programs, including building data driven forecasts needed for budgeting and workload allocation purposes
• Troubleshoot problems related to aforementioned processes and systems, independently and efficiently
• Drive continuous process improvement/efficiencies for the Workforce Transformation team

• Bachelor’s degree with 5+ years of experience with operations management for Fortune 500 companies or large corporate training/organizational development groups; Experience with L&D related to wellness, mental health, or health care a plus
• Highly organized, detail oriented, self-starter
• Able to balance multiple priorities and lead efficiently in ambiguous situations
• Strong project management skills and a demonstrated ability to work successfully on cross functional teams 
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Exceptional communication and organizational skills 
• Strong analytical skills (Excel/Google Sheets/Tableau)
• Familiarity with Salesforce, Jira, Asana, and Confluence platforms 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA).  Providing this information is optional and completely voluntary.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.