Leasing Consultant | MAA Southwind

A Leasing Consultant at MAA Southwind is responsible for supporting the leasing operations of the community, engaging with prospective residents, conducting tenant screenings, and securing lease agreements. This role also involves communicating the community's value, assisting with lease renewals, and contributing to property marketing initiatives.

To become a Leasing Consultant at MAA Southwind, you should have at least one year of experience in sales, hospitality, customer service, or leasing. Knowledge of apartment management laws is a plus, as is proficiency in Microsoft Office. A high school diploma or GED is required, while a Bachelor’s degree is preferred.

MAA Southwind is committed to the career advancement of its Leasing Consultants by offering a comprehensive benefits package, competitive pay, and opportunities for promotions within the company. They encourage professional development through performance-based incentives and tuition reimbursement.

Successful Leasing Consultants at MAA Southwind possess excellent customer service skills, are natural communicators, and can create positive first impressions. Being able to manage multiple tasks in a fast-paced environment and having a strong understanding of the leasing process are also crucial skills.

A day-to-day schedule for a Leasing Consultant at MAA Southwind typically involves engaging with potential renters, conducting property tours, processing applications, communicating with residents regarding lease renewals, and assisting in property marketing. Each day may vary based on property events and resident interactions.

When faced with a difficult resident, I would approach the situation with empathy and active listening. I would ensure the resident feels heard, and then work to find a fair resolution to their concerns, reinforcing MAA's commitment to customer service.

To market the apartments effectively, I would leverage social media, organize community events, and build relationships with local businesses. Highlighting unique amenities and resident testimonials can also enhance appeal and draw in prospective tenants.

I have a solid understanding of the leasing agreements and the legal regulations surrounding them, including disclosures and fair housing laws, which I ensure to communicate clearly to residents during the leasing process.

I prioritize tasks based on urgency and the needs of prospective residents. I make a daily to-do list while remaining flexible to accommodate walk-ins and urgent inquiries, ensuring all prospects receive exceptional service.

A Leasing Consultant plays a vital role in community building by fostering relationships with residents and facilitating events that encourage engagement. This helps create a welcoming atmosphere where residents feel valued and connected.

I utilize digital tools for tracking applications, set reminders for follow-ups, and maintain clear communication. Keeping a detailed log for each prospective tenant helps ensure I manage multiple applications efficiently.

Certainly! In a previous role, I successfully negotiated a lease renewal for a resident who was unsure to stay by offering an incentive, such as a discount on the last month’s rent, which led to a successful renewal and satisfied resident.

I admire MAA Southwind's commitment to exceptional customer service and community-building. I want to contribute to that mission while utilizing my skills to create positive living experiences for residents.

If I encounter a question I don’t know the answer to, I would be honest and tell the prospect I’ll find out for them. I would ensure to follow up promptly with the correct information, demonstrating reliability and commitment.

Teamwork is crucial in a leasing environment. Collaborating with fellow team members enhances communication and streamlines operations, ensuring we provide the best possible experiences for our residents and prospective tenants.