Field Service Engineer

Job Title: Field Service Engineer

Location: Remote work environment

Travel Expectations: 50%

Type: Permanent - Full-time

About the company - https://www.machinerypartner.com/ 

At Machinery Partner, we are revolutionizing the industrial machinery market, empowering businesses to finance and acquire the equipment they need to grow, while enabling factories to sell high-value machinery seamlessly online. We help buyers and sellers of heavy equipment grow with the technology and expertise to match their needs. Starting with the $24B U.S. recycling market, we’re reshaping how businesses connect, transact, and thrive, providing the technology and expertise that drive meaningful impact.

Join us to be part of something big—where your work fuels innovation and builds the future of the heavy industrial world.

About this Opportunity:

As our Field Service Engineer, you'll be the face of Machinery Partner as customer receive their new purchase machinery. You'll be expected to drive the customer experience through machine quality assurance onsite or virtually and educating the operator on how to use the machine they purchased. You'll leverage your machine expertise with process and technology to scale help scale the operations department. You're part of a high-performing, tactical team that has a culture of collaboration and integrity.

You will not be required to bring your own tools to sites as we will also be working with local Service Techs and business operators who will provide tools.

Job Responsibilities:

In-Field:

• Delight the customer with a seamless machine delivery experience

• Demonstrate machine expertise by supporting equipment in the field in front of customers, even if it's your first time seeing it in person

• Support contracted Service Technicians in the field

• Communicate effectively using common industry verbiage - "Know the lingo"

Office Responsibilities:

• Advocate and share learnings across the company

• Support calls during regular working hours, nights, and weekends

• Support machines remotely through use of manuals, photos, diagrams and schematics

• Use data to identify trends and proactively fix issues

• Build out support materials to assist with onsite repair procedures

Machine Responsibilities:

• Study and become familiar with a large set of machines across many industries

• Identify parts using photos, manuals, parts portals and customer descriptions

• Be technically inclined - Use manuals, photos, diagrams and schematics to understand the machines that you sell

Requirements:

• Travel Expectations: Minimum of 50%, flexing with volume demands

• 5+ years of heavy equipment experience. Bachelor's degree from technical university or apprenticeship will be taken into consideration in addition to work experience

• Individual has basic job site safety understanding

To Be Successful:

• Good mechanical aptitude and the desire to learn

• Work in a high stress environment while maintaining great attention to detail

• Have a positive attitude in a tough environment. Step out of the daily grind and see the bigger picture, lean on your team for support

• Communicate effectively using common industry verbiage

Benefits & Perks

• Hybrid or Remote work environment

• Stock Options / Internal Equity

• 4 weeks PTO

• Fully covered Medical, Dental and Vision

EEO Statement

Machinery Partner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.