Job details

Managed Cloud Services Support Engineer

About the job:

We are looking for a Managed Cloud Services Support Engineer to join us. In this role, you will work with customers and internal teams to help resolve technical customer issues. Analyze information from standard sources such as system logs, to determine a proper course of action to customer issues, which may include re-installation or modifications of an existing system.

What you will do:

Consult with engineering staff to resolve technical customer issues
Provide regular correspondence to customers about the activities being done to investigate and troubleshoot customer issues, as well as the status of investigations into customer issues
Retrieve data from standard sources like system logs for the analysis of system capabilities and requirements
Coordinate with customers to install software if a request for help with installation comes from the customer, and advise customers on system maintenance

What you will bring:

Bachelor’s degree (U.S. or foreign equivalent) in computer science or related field and 3+ years of experience in the job offered or related role
3+ years of experience with: Linux or Unix operating systems; and working with hosted environments, managed services, or large-scale application deployments
2+ years of experience providing enterprise technical support to customers consuming Platform-as-a-Service (PaaS) or Software-as-a-Service (Saas) technologies
Experience with: Kubernetes or similar cloud and container technologies; developer workflows, continuous integration (CI) tools; and Jira

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