Manager, DRAM Customer Quality
Advancing the World's Technology Together
Our technology solutions power the tools you use every day-including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.
We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.
Advancing the World's Technology Together
Our technology solutions power the tools you use every day-including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.
We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
- Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
- Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
- Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
- Create and maintain a system to track details for a customers' Quality related requirements across global teams.
- Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
Location: Onsite at our San Jose, California headquarters 5 days a week
Job ID: 40822
What You Bring
- BS + 11 years experience, MS + 9 year of experience, PhD + 6 years experience in Electrical Engineering, Computer Science or related.
- Semiconductor memory or closely related semiconductor industry experience.
- Experience in a B2B customer facing role supporting highly technical content.
- Excellent collaboration and communication skills is a must.
- Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
- DRAM or other high performance memory IC design, application, test, or product engineering.
- Platform design related to memory controller or memory channel and interface.
- Advanced component packaging for high speed interface.
- Semiconductor Component Quality and Reliability.
#LI-PG1
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Base Pay Range
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you'll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That's why we facilitate a flexible environment so you can find the right balance for you.
Covid-19 Policy
To help keep our employees, customers, and communities safe, we've developed guidelines for our teams. Currently, we encourage vaccination for all employees, and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.
Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We're committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.
Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy
OVERVIEW Samsung Semiconductor Inc. (SSI) is advancing the world’s technology. As a leader in Memory, System, LSI, and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory, and display. With our global perspective and div...
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