Manager, End User Computing

We are seeking a Manager of End User Computing Devices to define, organize, operate, and maintain end-user computing (EUC) solutions across all Macerich locations to ensure a consistently positive and secure experience. The successful candidate will lead the End User Computing team consisting of multiple System Administrators.

What You’ll Do

• Responsibility for patching, managing, and securing the workstation fleet.
  • Oversee the deployment and maintenance of over 1000 Windows workstation and overall SCCM patching.
• Management and securing of the fleet of printers and multi-function copiers.
• Keep all end user applications patched and up to date throughout the fleet of workstations.
• Lead the End User Computing team while collaborating closely with Infrastructure and Operations teams.
  • Manage direct staff members to help facilitate the end user's ability to perform their work from any location.
• Create and meet Service Level Agreements for the end user computing platforms and server.
• Stay current on new and emerging technologies and platforms.
  • Provide recommendations on future technologies that could be assimilated, integrated, and introduced within Macerich to meet business needs and improve management processes.
• Identify opportunities to automate and enhance processes to provide efficiencies for deploying and managing the workstation fleet.
• Assist the overall IT organization in performing incident management and problem management duties such as identifying recurring application and system incidents.
  • This includes the communication of identified problems to relevant stakeholders.
• Deep familiarity with key technology platforms and how they can impact business scalability.
• Create and maintain standards documentation for all area owned devices.
• Security policy implementation and vulnerability mitigation across all area owned devices.
• The End User Device team is responsible for handling Tier 2 and 3 incident escalations from the Service Desk and Operations teams.
• Improve communication and collaboration throughout the IT department allowing technology and systems to be facilitators of collaboration.
• Where appropriate, participate in negotiating or re-negotiating contracts with vendors and professional services providers.
• Reporting to the VP of Cybersecurity and Infrastructure.

Your Key Success Attributes

• Bachelor's degree in Computer Science or a related field.
• At least 5 years of experience in managing end-user computing devices.
• Proven experience in managing direct reports.
• Strong problem-solving skills with an ability to prioritize and execute tasks in a high-pressure environment.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strategic mindset with a focus on automation and process improvement.

Technical Skills

• Microsoft System Center Configuration Manager
  • Experience and knowledge of Microsoft Intune a plus
• Windows Software Update Service (WSUS)
• Group Policy (GPO)
• Print management and management of other computer accessories
• Extensive knowledge of Windows Workstation and Server Operating systems
• Windows Scripting
• Active Directory User and Computer Management
• All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.

What We Offer

Macerich offers exciting opportunities to work, to grow and to develop your unique talents. We continue to recognize the value in strengthening our workforce with diverse thought, ideas and people. All of this makes our company a rewarding and energizing environment to work.

• Competitive Wage and Bonus structure.
• Best-in-class benefits Package with affordable employee contribution levels.
• Hybrid work schedule with ability to work remotely three days per week.
• Annual paid time off including 14 accrued vacations, 12 Holidays and 10 sick days.
• Savings Accounts for your future through 401k and HSA.
• We belong in our communities – giving back, volunteering and powering the economy through our MVP program providing 24 volunteer hours annually and employer charitable match benefit.
• We foster a sense of belonging by prioritizing wellness, satisfaction, diversity and inclusion.

Our Culture of Belonging

Macerich is an equal opportunity employer committed to the diversity of its workforce. Macerich welcomes qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy (including childbirth and pregnancy-related medical conditions), sex, gender expression or identity, sexual orientation, citizenship, or any other characteristic or class protected under federal, state or local law. Additional information is contained in Macerich’s Anti-Harassment, Discrimination and Retaliation policy, which can be provided to applicants upon request. Macerich also provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application process or, if employed, during your employment, please contact Human Resources.

Experience

• 5 year(s): Managing End-User Computing Devices

Education

• Bachelors or better in Computer Science or related field