Manager, Engagement Marketing, Strategy & Operations

New York, NY

About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 70,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you. What will you get out of that? Bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

About the Team

Harry’s North America Direct-to-Consumer Engagement team owns customer experience for the most mature business in the entire Harry’s ecosystem, paving the way for the direct-to-consumer experience for over ten years. The team works highly cross-functionally not only with close counterparts within Tech, Product, Design, and Engineering, but also influencing and shaping overall brand and product innovation strategy to maximize the customer experience on harrys.com and drive the business forward. This team is responsible for all touchpoints in the customer journey from their first experience on harrys.com, the marketing materials delivered in their first box, to all email, SMS, or other retention levers to build a deep and lasting relationship with the brand. 

About the Role

In this dynamic, high-visibility role, you will combine your problem solving skills, deep analytical capabilities, and ability to own and drive day-to-day execution – to develop and drive a strategic operating roadmap to improve the customer experience on our direct-to-consumer team. You will partner with our Principal Product Manager, Sr. UX Designer, the VP of North America Direct-to-Consumer, Personal Care, and other cross-functional leaders across Harry’s. Your responsibilities will span from helping drive our site merchandising strategy, improving team operating processes, designing experimentation roadmaps, creating and executing programs that increase customer retention – and beyond. You will collaborate with members within the engagement and operations team to bring your ideas to market, such as raising awareness through email and SMS or driving trial through collateral. If you are looking for the chance to expand your strategy and operations toolbelt while being able to make your mark on a fast-growing enterprise, we’d love to have you on the team.

What you will accomplish:

• Solve complex customer and business challenges with a solution-oriented mentality – using critical thinking skills and analytical expertise
• Own critical aspects of the team’s engagement plan, such as driving our loyalty program to increase subscription retention, improving conversion through site merchandising, and leading an experimentation roadmap
• Simplify the complex: use your critical thinking skills to analyze and extract insight out of disparate data, set a roadmap, forecast results, establish KPIs, execute rapidly to make impact, and nimbly adjust based on learnings
• Create and deliver insightful presentations that help inform strategic decisions
• Help manage and lead cross-functional projects across Harry’s – building strong working relationships with key leaders – with empathy, trustworthiness, and a keen sense of ownership
• Support the business P&L by engaging in forecasting and opportunity sizing exercises and keeping an eye towards your cost base
• Play an active role in shaping, supporting, and executing our strategic goals

This might describe you:

• Business professional that wants to use their strategic and analytical skills to help build a customer-centric, growth-minded, world class enterprise
• Proven track record of success (4+ years) in management consulting, strategy & operations, technology, or a similar background
• Strong excel and writing skills
• Change agent that has a desire to make things better – with a bias toward execution
• Expert communicator who is proactive, polished, transparent, and humble
• Your enthusiasm permeates through your work as you approach challenges with a positive attitude – taking each as an opportunity to learn & develop
• Nimble and adaptive: able to adjust to evolving priorities and can take roadblocks and changes in stride – never losing sight of the bigger picture / mission and maintaining calmness & composure during challenging circumstances
• You take your work seriously but don’t take yourself too seriously

Who you will work with:

• Reporting to the Senior Manager of Marketing & Engagement
• Working closely with the Vice President, VP of North America Direct-to-Consumer, Personal Care
• Partnering with members of the Harry’s Brand, Supply Chain, Finance, CX, and Insights and Analytics organizations, as well as with the Product, UX, and Engineering teams.

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Unlimited PTO and flexible working hours
• Wellness and L&D stipends
• One month sabbatical after 5 years
• 16 weeks parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $120,400-$150,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

#BI-Hybrid 

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