Manager, Marketing Business Systems - job 1 of 2

About BentoBox

Location: NYC or Remote

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. Restaurant concepts worldwide rely on BentoBox as their digital front door for elevated design, built-in marketing tools, actionable data, and a best-in-class customer experience that’s built for growth. BentoBox is trusted and loved by industry leaders such as José Andrés’s ThinkFoodGroup, Danny Meyer’s Union Square Hospitality Group, Emmy Squared, Suerte, and The Meatball Shop.

Our mission is to empower the world's restaurants to succeed in their mission of hospitality.

About This Role: 

We are looking for a Manager, Marketing Business Systems with top-notch "Run The Business" skills to join our revenue operations team. We're looking for someone with a deep knowledge of the Marketing software ecosystem interested in building out a world-class marketing tech stack using the best tools on the market. This candidate will wear several hats, including requirements gathering, process mapping, development, deployment, and enablement. You should have the ability to uncover deficiencies in our systems & processes and devise long-term solutions. The organization is well-positioned to drive real impact in establishing one source of truth for all of our essential marketing and sales metrics and set BentoBox up to scale. The Manager, Marketing Business Systems will report to the Senior Director of Business Systems. 

What You’ll Do

• Become an expert on our marketing and business application stack
• Maintain, develop and own our full MarTech stack.
• Document functional business requirements, process flow diagrams, and business cases
• End-to-end project ownership of both planning and execution responsibilities for cross-functional initiatives.
• Identify time-consuming internal processes and assist in building reliable and scalable solutions to automate them.
• Manage vendors and build relationships while prioritizing system issues, bugs, new features, enhancements, and roadmap
• Design solutions and processes using products and technologies like Marketo/Pardot, Salesforce, Drift, Zapier, Segment, Outreach, etc.
• Work cross-functionally with Marketing, Product Engineering, Sales, and Sales Ops to prioritize issues and develop innovative solutions.
• Provide excellent customer service to all stakeholders, colleagues, and vendors while maintaining urgency to solve both everyday and complex system issues
• Support change management (release) process to implement new and update existing applications. 

Experience We're Looking For: 

• Bachelor's Degree
• 3+ years of experience in Marketing administration experiences
• Deep knowledge of marketing and growth strategies and the tech stack needed to support them
• Experience with 3rd party tools such as Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, and coming soon: Marketo, Seismic
• Clear, concise technical writing skills and excellent interpersonal and communication skills
• Excellent communication skills and stakeholder management
• Goal-oriented and able to manage complex projects across teams
• Demonstrated ability to prioritize work, pivot quickly to new demands and priorities while driving a high sense of urgency
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas for improvements
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Bonus points if
• You are experienced with Asana and Google Suite
• You have first-hand experience working with small business restaurants
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Perks of Joining Us: 

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plan
•  Generous time off programs including paid parental leave
• Holistic wellness program
•  Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.