Manager, Patient Access

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Manager of Patient Access reports directly to the Director of Patient Access. Works collaboratively with other Patient Access Managers, clinical management and the Manager of Patient Financial Services to anticipate, integrate and coordinate services that optimize patient satisfaction, clinical and fiscal outcomes, and Revenue Cycle goals. Plans, monitors, and is accountable for the overall management and delivery of the following services at Cary Hospital, Apex, Brier Creek, and Garner Healthplexes: patient registration, ED registration, point-of-service collections, and customer service. Ensures front-end administrative denials are managed, and prevented to maximize financial reimbursement. Acts as an advocate for the patient, physician and hospital relative to compliance with federal, state and third party regulatory requirements. Serves as a liaison with the community, physician offices, and payers related to patient access issues. Provides regularly scheduled and ad-hoc, on-site support for all of their respective facilities.

Experience Requirements:
5 Years Related Position Experience Required - Or 10 Years Related Position Experience In Lieu of Degree And 2 Years Management Required

Education Required:
Bachelor's Degree Required - And Master's Degree Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Monday-Friday 8:00am-5:00pm

Weekend Requirements:
As Needed

Call Requirements:
As Needed