Job details

Manager, Technical Account Manager

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We've been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN's Coolest Cloud companies.

Join us and we'll lead the way together.

Manager, Technical Account Management

The Technical Account Management (TAM) Manager position leads a team of Technical Account Managers who serve as advocates within Cohesity ensuring that their customers gain value from their investment, adopt our technology, and are kept informed on the latest releases and roadmaps. The team provides coordination of resources from sales, support, engineering and product teams to ensure the account is receiving the highest level of proactive support within the industry.

This role will report to the Director of Global Technical Account Management, and will provide consistent leadership, align appropriate resources to support the needs of the customers within your area of responsibility, and work to achieve operational targets.

Key Responsibilities:

Lead, coach, and manage a team of Technical Account Managers.
Act as a point of escalation for incidents that require urgent action, and head off potential problems by proactively working with Sales, Support, and Engineering Management.
Manage the delivery of TAM commitments to customers and ensure an overall high level of customer satisfaction across Support services.
Establish clear and open lines of communication with our enterprise customers and drive adoption of Cohesity Products.
Manage and monitor the renewals of all accounts within your assigned area while aligning with the sales team to support net-new growth opportunities.
Hire, develop, mentor, and train TAMs to ensure their success and customer satisfaction.

Basic Qualifications:

Bachelor's degree from an accredited 4-year institution or equivalent experience.

3+ years of experience leading customer facing technical teams in a fast-paced environment.

3+ years of customer relationship management experience – large/complex enterprise, customer-facing, and executive-level customer relationship.

Presentation and communication skills up to C level customer contacts.

MS Office and/or Google Workspace proficiency.

CRM Software proficiency, Salesforce preferred.

Occasional After Hours, Weekends, and Holidays may be required.

Occasional travel may be required.

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

US Pay Range

$120,800—$160,500 USD

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

COVID-19

Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.