Manager, Test Lab Infrastructure

This is a remote position that could be based anywhere in the United States or Canada.

Calix supports the skyrocketing demand for broadband and managed services by offering world class cloud and software platforms which enable BSPs to simplify their operations, excite their subscribers and grow their value. Calix Global Lab is offering the opportunity to manage a dynamic, innovative lab where there is a need for leadership that shares a vision of coordination and cooperation within a strong technical workforce. Here you will find a place in which new ideas, significant process development and an appetite for accuracy are embraced. In this position you can bring your desire for positive contribution, your ambition for transformation and your ability to enhance work environment. Your contributions set the scene for growth, success, and partnerships within an exciting circle of talented engineers.

In this role, you will oversee the work of assigned techs and procure necessary test equipment while working with Leadership and Development / Test Engineers to design and build testbeds to support the needs of Engineering, Sales, and Calix customers. You will serve as the key liaison for your lab, offer ideas and guidance to be communicated across teams providing timely setup of equipment, buildouts of test beds and resolutions to issues. As an integral part of Calix, the Lab supports product development and release through best-in-class practices, a safe and productive work environment and 24 / 7 support of Product Testing Teams by our Global Team of Technicians and Engineers. Successful candidates will have leadership qualities, a technical background, be detail driven and have excellent problem-solving abilities. Option to work remotely.

The Lab Manager will be required to have 2 – 5 years of supervisory experience in a networking, fiber optics or similar type of field. In this role, you take ownership of procuring necessary equipment and supplies, maintaining records and overseeing the work of assigned techs. You will serve as the key liaison for your lab, offer ideas and guidance to be communicated across teams providing timely setup of equipment, buildouts of test beds and resolutions to issues. As an integral part of Calix, the Lab supports product development and release through best in class practices, a safe and productive work environment and 24 / 7 support of Product Testing Teams by our Global Team of Technicians and Engineers. Successful candidates will have a technical background, be detail driven, well organized and have excellent problem-solving abilities. Option to work remotely.

Responsibilities and Duties:
Manage, motivate, oversee and work through, direct hired as well as contracted, Lab Techs and Engineers to design and setup testbeds and install equipment.
Manage the lab help desk tickets generated and assign them to technicians.
Ensure the adequate and timely resolution of any connectivity / network issues and the timely closing lab help desk tickets.
Develop relations and collaborate with key stake holders in the Product Development, Testing and Cloud Services Teams to understand and access their test setups and equipment requirements.
Request quotes, submit requisitions and track delivery of ordered equipment and supplies.
Maintain a record of service contracts, employee training and certifications, etc.
Prepare and present detailed report of lab activities and turn around time for tickets.
Overall responsible for the smooth, accurate and efficient operations of the lab.
Occasional travel required to visit labs and / or attend in-person meetings.

Required Qualifications and Skills:
Experience leading technical teams in an R & D environment.
Comfortable managing contract workers with dotted line responsibilities.
Project and organizational skills are a must.
Understanding / knowledge of Juniper and Cisco and similar networking gear.
Experience in lab design, network diagrams and rack layouts.
Excellent written and verbal communications, teamwork, and conflict resolution skills.

Desired Skills:
Understanding of switching systems, cabling, fiber optics, VOIP.
Experience in telco infrastructure and theory.
Familiar with Service Provider networks.
Bachelor or University Degree in Networking / Computer Science related field.