M&M'S Mall of America - Part Time Cast Room Attendant
This position pays $18 per hour
Job Purpose/Overview
The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong.
The Store Administrator Associate is responsible for the administration of cash handling, consumer care queries, and shipping needs, allowing guests to shop with ease in our Mars Retail Group Stores.
This role is responsible for providing an exceptional experience for our Guests by executing Mars Retail Group brand policies, procedures, Quality, and all food safety requirements.
We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!
Reasons to Join Our M&M’S Retail Team
- Benefits start DAY ONE: 401K and paid time off for part-time and full-time roles (seasonal not included)
- Tuition Reimbursement for part-time and full-time Associates
- Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year
- Corporate/ Store Discounts
- Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)
Benefits of joining M&M’S Mall of America
- Immediate Openings – Start Right Away!
- Competitive wages! Receive an hourly rate of $18/hour!
- In-store health and wellness room
- Exclusive discounts for mall employees at 30+ restaurants and retailers within MOA
- Easy access to light rail and bus
Context and Scope
The role of the Store Administrator Associate is crucial for the delivery of an Unforgettable Experience in our Retail stores, and for upholding the operational and administrative side of the business in cash handing, consumer care, and shipping.
Success is found in this role through delivering operational excellence, being an active team player, meeting outlined goals, and not excluding developing one’s own skills
Key Responsibilities
- Adhere to all operating procedures
- Responsible for all store cash handling, including the maintenance of a neat and organized cash office
- Troubleshoot and support resolutions for all aspects of technology; (i.e., cash registers, the safe, and cash management machine)
- Accurately and thoroughly maintain the administration of all Consumer Care needs and records
- Support processing all non-vendor shipping needs; including guest orders
- May support timely and efficient orders for office supplies
- May support all Loss Prevention strategies, including investigating inaccuracies or discrepancies and internal and external theft and fraud which leads to inaccurate inventory levels and sellable merchandise
- Support the management of radios and headsets.
- Uphold presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease
- Aid to ensure the reduction of waste across all areas of the store
- Drive Quality to achieve compliance in food regulation, local regulation, and auditing
GUEST EXPERIENCE
- Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
- Demonstrate confidence and focus during periods of high volume or unexpected events whilst still providing guests with an engaging experience
- Provide onstage support for guests and store Associates when needed
- Balance serving Guests while also completing operational tasks when on the sales floor
- Exemplify product knowledge when interacting with guests
- Partner with the sales department for cash handling and consumer care requests
- Support the development of a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other
- Supportive of leadership direction to encourage direct conversations and feedback with peers
- Mentor and buddy new Associates and peer-educate Associates in new areas
- Exemplify The Five Principles and Associate Concept
- Store representative of the M&M’S brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
- Adapt approach and demeanor in real time to match the shifting demands of different situations throughout the store
- May be asked to represent the brand as one of our classic characters in costume
- Internally, advocating for equity, inclusion, and diversity, role modelling allyship
- Externally, relate the brand purpose, helping to enhance brand loyalty
- Balances solutions for consumer care needs and escalates when appropriate, ensuring Brand integrity at all times
- Work alongside the leadership team to create and maintain cash room and daily sales reports
- Follow outlined strategies and plans to achieve business growth through effective communication, and consistent accountability
- Responsible for adhering to all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures
- Aid in strengthening connections and consensus within the store team
- Regular and consistent communication with leaders and peers
- Integral role in a strong and influential store team
- Always provides for exceptional communication and timely service for all consumer care needs. This includes responsibly taking orders, investigating complaints, and providing appropriate follow ups
- Compile consumer care data and feedback for the leadership team to review
Other duties as assigned by the Leadership team
Job Specifications/Qualifications
- Must meet minimum age requirements (16 or older)
- Retail experience or experience in a fast-paced environment is preferred, but not required
- Must have desire and openness to learn, grow and take on feedback
- Experience in cash handling
Key Experiences Preferred but not required
- Experience with operational excellence, and satisfying the Guest
- Basic computer IT skills
Other willingness requirements:
- Willingness to work in an environment with loud music and bright lights
- Willingness to work in an ever-changing and fast paced environment
- Willingness to step in at a moment’s notice to support the team, in any way needed
By
Mars
Our mission? To approach business with our Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - at the heart of everything we do. United by this common purpose and with relationships built on trust, dignity and mutual res...
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