Banking Services Operations Associate V - Commercial Lending Quality Control (Hybrid)

Overview:Completes all core operational activities within Commercial Lending Quality Control team, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements.Primary Responsibilities:• Complete complex level review, analysis and interpretation of legal Bank documentation over all disciplines.• Respond to or initiate complex, non-standardized requests to internal business partners.• Respond to and/or resolve mid to high-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues.• Interact with vendors.• Assist with cross-training of basic and mid-level core disciplines.• Provide shadowing and coaching to team associates under guidance and supervision of management.• Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required.• Utilize and challenge mid to high level internal procedures across the Department. Create and modify Departmental procedures as needed.• Utilize multiple Bank systems and applications.• Serve as back-up to Group Leader under management supervision.• Run and create business reports.• Interact with internal and external business partners and management• Assist with management requests providing support for Department audits as requested.• Work with Compliance and Risk on various initiatives.• Onboard and/or train and coach newly hired Associates.• Participate in projects related to responsibilities.• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.• Promote an environment that supports diversity and reflects the M&T Bank brand.• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.• Complete other related duties as assigned.Education and Experience Required:Associates' degree and a minimum of 2 years' related work experience, or in lieu of a degree, a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' related work experienceEducation and Experience Preferred:Bachelor's degreeMinimum of 3 years' experience within quality assurance or quality controlMinimum of 3 years' experience reviewing legal or loan documentationWork Location:This position is hybrid, with available office locations reporting to M&T Center in Buffalo, NY, Bridgeport Center in Bridgeport, CT or Williston Operations Center in Williston, VT.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $25.55 - $42.59 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America