Genesys PureCloud CX Developer

This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days.We are looking for seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud architect flow familiar with best practices, design, and configuration experience. It is important that you have great people skills and are passionate about the Genesys PureCloud platforms capabilities.IMPORTANT - We are NOT looking for Genesys Engage experience, but PureCloud recent experience is requiredOverview:Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for major modifications effectively using analytical and technical skills and available technology and tools in the evaluation of client requirements and processes. Provides solutions that are technologically sound. May complete day-to-day support activities and special projects. Often directs and monitors the activities of less experienced personnel.Primary Responsibilities:Complete and oversee basic to complex systems analysis, design and development. Play a key role as an individual contributor on complex projects. Maintain an excellent functional understanding of the supported application(s).Direct and monitor less experienced resources and coordinate development tasks on small to large scope projects.Prepare and manage the technical component of project plans.Participate with other Development, operations and Technology staff in overall systems development direction from technical analysis to user acceptance testing.Prepare and review test data and execute detailed test plans. Complete any required debugging.Evaluate and understand complex interrelationships and effects among programs, interfacing applications and platforms. Provide highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.Prepare thorough, clear technical and functional specifications and update systems documentation. Prepare charts, tables and diagrams to assist in analyzing problems. Review documentation prepared by less experienced staff.Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project.Maintain efficient operation and effectiveness of supported applications.Recommend new technology, policies or processes to benefit the organization and improve deficiencies. May lead or participate in technical evaluations of vendor software.Follow and promote use of development standards and procedures.Maintain a good understanding of the business being supported and its functions, processes, operations and strategic direction.May assist in developing expense and capital budgets.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities.Education and Experience Required:Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ systems analysis/application development experienceFamiliar with application development software and hardware platformsProficiency with personal computers as well as pertinent project management, word processing and spreadsheet softwareCapable of working on multiple projects of a complex natureExcellent problem-solving skills to assist in issue resolutionStrong verbal and written communication skills, with prior experience presenting to the target audienceStrong organizational and time management skillsDetail-orientedStrong lateral thinking skillsExperience coordinating between Applications and business unitsExperience recommending and implementing systems solutionsExperience driving project milestones and delivery datesEducation and Experience Preferred:We are NOT looking for Genesys Engage experience, but PureCloud recent experience is requiredGenesys PureCloud experienced with using ArchitectExperience with Microsoft Visio call flow designWorking experience with Agile teams and Jira, ZephyrM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.Original job Genesys PureCloud CX Developer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.