Billing and Collection Assistant
Billing & Collection Assistant will support the account management team in all concerns related to billing and collection as part of the after sales transactions of our Distribution Channels namely Corporate Solutions (Broker and Agency), Manulife China Bank (MCBL) and Partnership and Distribution (PD). The main accountability is to generate billings (initial, adjustment, modal, renewal, extension) for the corporate clients and exert effort to collect the payment in a timely manner. The role should also closely coordinate with the Distributors and Business Partners to be able to deliver to our service level commitments to our clients.
Position Responsibilities:
- Prepare billing statements such as Initial, Adjustment, Modal, Renewal and Extension Billing issued to Group Policy Holder. Billing statement’s granularity is up to individual member level.
- Submit the prepared billing statements to the respective group policy holder either direct accounts or through their respective channel (Agency, Brokers, MCBL, or PD).
- Responsible on billing reconciliation with group policy holders.
- Sending of reminder notices (billing reminder and outstanding balances)
- Timely submission of request for posting of Group premium payment remittance
- Records pertinent data on collection efforts and customer financial status in database
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Provide updates to team lead on payment and system related concern/issues (if any) that needs immediate coordination with banks partners, other payment channels and to the IS team.
- Performs Group premium collection extract and Official Receipt (OR) issuance on a timely manner.
- Provide immediate resolution to client’s billing inquiries and complaints.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Performs other related duties as assigned.
Required Qualifications:
- College graduate of any 4year course
- Preferably with 1-2 years of Billing & Collection experience
- Proficiency in MS Office notably MS Excel
Preferred Qualifications:
- Team player
- Customer service oriented
- Strong analytical skills
- Excellent communication and interpersonal skills
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
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As a Billing and Collection Assistant at Manulife, you'll be joining a vibrant team located in Makati City, dedicated to ensuring seamless after-sales experiences for our corporate clients. Your main responsibilities include generating billings—be it initial, adjustments, renewals, or extensions—as you interact directly with our essential Distribution Channels: Corporate Solutions, MCBL, and Partnership and Distribution. You'll create comprehensive billing statements that provide detailed insights, allowing clients to see individual member levels. It's essential to keep communication flowing with our distributors and business partners, helping us deliver on our service commitments. Your day-to-day will involve preparing these statements, submitting them through the appropriate channels, and ensuring timely collection of payments. Reconciliations, reminder notices, and maintaining accurate records of collection efforts will be key parts of your role. And don’t worry, you’ll have the support of a team that prioritizes your growth; we believe in a culture where learning is part of the journey. Join us at Manulife, where we not only offer you a job but a pathway to a fulfilling career, supported by our commitment to well-being and inclusion. Take the next step in your professional life as you help shape positive financial futures.
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Decisions made easier. Lives made better. We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transfo...
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