E-Learning Instructional Designer/Developer

The Opportunity

This is a key role within the Training and Development team, and we are looking for someone with the knowledge and passion to design and develop engaging and effective on-line learning solutions. The Instructional Designer/Developer will build strong relationships within Manulife while collaborating with subject matter authorities from across the organization. The audience (advisors) we support will require the successful candidate to be proficient with online delivery methods. They will need to be self-motivated, resourceful and thrive in a rapidly changing environment.

Our ideal candidate will be client-focused with an educational background in Adult Education/Training. The successful candidate must have a strong capacity for retaining information and be very capable of working independently.

Responsibilities:

• Conduct needs analysis using sound design principles to identify and define training needs
• Design and script detailed storyboards for the development of interactive online learning modules
• Work closely and collaboratively with Instructional Designers and Curriculum Developers to design storyboards, determine the best delivery method, and share vision 
• Design training solutions that meet the needs of the adult learner, writing and editing content; testing solutions for readiness and usability
• Develop engaging learning materials using a variety of tools and products
• Provide expert direction on the visual design of a storyboard or other learning resources
• Build e-learning courses that are professional, interactive, and creative, while applying standard processes in adult learning and instructional design 
• Apply AODA requirements to e-learning programs
• Analyze test results, evaluations, and reports to determine trends and respond with follow-up training/information where required. Identify and troubleshoot moderate to complex problems
• Implement the CE Learning strategy
• Implement the project pipeline strategy
• Collaborate with and support fellow Instructional Designers and Curriculum Developers 
• Work closely with internal clients to understand business and individual training needs
• Build strong working relationships with key team members to anticipate needs and build engaging learning solutions
• Develop project schedules and agree upon delivery dates for projects, including detailed client communication
• Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D team
• Remain current in industry innovations, design standards and copyright laws
• Complete clerical duties, routine documentation, and administrative tasks
• Formulate formative and summative assessments through reviewing audio recordings, presentations, and scripted content 

What motivates you?

•  You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Challenges 

• Ability to adapt curriculum to meet the needs of a diverse audience
• Ability to produce high-quality deliverables with short deadlines
• Ability to handle multiple projects effectively

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.