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Senior Analyst, Fund Operations

The Senior Analyst, Fund Operations will be part of a dynamic and knowledgeable team with a variety and distinct responsibilities ranging from Funding & Trading, Fund on Fund capital stock allocations, projects and system release enhancements. The successful candidate should have a good background and knowledge of operations fund lifecycle, including client transfer agent systems and process, accounting skills, and an ability to build relationships with the impacted stakeholders.

The primary responsibilities of the incumbent are to support various Canadian Wealth Business Funding and Trading activities, Fund Initiatives, and actively seeking operational efficiencies to support internal and external stakeholders.

Position Responsibilities:

  • Perform / support VPA Application and Monitor/Review all input and output files including all controls to ensure Fund Operation functions, Funding and Trading are processed accurately within tight deadlines.

  • Provide support on all day-to-day operational activities / tasks.

  • Analysis, research and troubleshoot issues, develop options to be assessed by Management.

  • Participate in Fund Initiatives and Projects that have impact to daily Fund Operations.  Review/assess requests to ensure they are properly aligned to Project requirements.

  • Assist in daily / weekly / monthly reviews and sign offs.

  • Provide and answer inquiries from NAV Agents, Custodians and external / Internal stakeholders.

  • Actively Work with Fund Operations, Support team to increase process efficiencies in all Admin functions.

  • Evaluate, recommend and develop tools, practices and controls increase operational efficiency and quality of information.

  • Provide timely information to auditors

  • Provide guidance and support to other team members to ensure timely and accurate delivery of daily trade instructions and funding.

  • Ensure deadlines are consistently met

Required Qualifications:

  • Bachelor’s degree in accounting, Finance or Business administration with a minimum of five 5 years relevant operations or business experience in the financial industry

  • Strong knowledge of information systems and Microsoft Office suite

  • Ability to work effectively as part of a team and individually

  • Demonstrate initiative and take responsibility

  • Detail- oriented with a high level of accuracy

  • Excellent analytical and problem-solving skills

  • Ability to react quickly, adapt to changes and meet tight deadlines

  • Ability to multi-task in a fast-paced, deadline-driven environment

  • Strong communication and interpersonal skills

  • Identifies, implements and maintains controls to mitigate financial and operational risks

  • Can adequately represent the team at inter-departmental meetings, projects and process improvements brainstorming

  • Must be resourceful and a self-starter

  • Flexible start time. Should be able to start at 7:00am

Preferred Qualifications:

  • Must be controls oriented, experience with risk and controls assessment, an asset

  • Operational background or understanding of operational environment, an asset

  • Knowledge of the Manulife funds and products, Mutual Fund industry, or fund NAV calculation an asset

  • Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$69,750.00 CAD - $116,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

Average salary estimate

$93000 / YEARLY (est.)
min
max
$69750K
$116250K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Analyst, Fund Operations, Manulife

Join the vibrant team at Manulife as a Senior Analyst in Fund Operations, based in the beautiful city of Montreal, Quebec. This is an exciting opportunity to jump into a dynamic environment where your skills will shine as you handle a variety of responsibilities that include funding and trading, fund capital stock allocations, and implementing impactful system enhancements. The perfect candidate will possess a solid understanding of fund operations lifecycle, along with a knack for relationship-building with stakeholders. In this role, you will support various funding and trading activities, seek operational efficiencies, and engage actively in fund initiatives. Your responsibilities will include performing and supporting application processes, analyzing daily operations, troubleshooting issues, and providing timely information to our auditors. You will also have the opportunity to collaborate with both internal and external stakeholders, ensuring smooth communications and operations. Manulife offers a supportive environment where your professional growth is our priority, and we are committed to fostering inclusivity and well-being among our staff. If you have a background in finance or accounting, coupled with excellent analytical and problem-solving abilities, we would love to see you thrive in this role. Moreover, being bilingual is a bonus since you will have the chance to assist diverse clients from different provinces. Don't miss out on shaping the future with us at Manulife - where every day brings new opportunities to make a difference!

Frequently Asked Questions (FAQs) for Senior Analyst, Fund Operations Role at Manulife
What are the main responsibilities of a Senior Analyst, Fund Operations at Manulife?

As a Senior Analyst, Fund Operations at Manulife, your main responsibilities will include supporting various Canadian Wealth Business funding and trading activities, analyzing operational issues, and collaborating in fund initiatives and projects. You'll provide guidance and support to team members, conduct daily reviews, and ensure timely operations. Your detail-oriented approach will be crucial to maintaining transaction accuracy within stringent deadlines.

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What qualifications do I need to apply for the Senior Analyst, Fund Operations position at Manulife?

To apply for the Senior Analyst, Fund Operations position at Manulife, a Bachelor's degree in accounting, finance, or business administration is required, alongside a minimum of five years of relevant operations experience in the financial industry. Strong analytical skills, proficiency in Microsoft Office, and the ability to foster teamwork and communication are also essential for success in this role.

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How does the Senior Analyst, Fund Operations position support client transfer processes at Manulife?

In the Senior Analyst, Fund Operations role at Manulife, you'll support client transfer agent systems and processes. This involves active participation in ensuring that capital allocations are executed properly and all requests are aligned with project requirements, thus streamlining operations for better client experiences.

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What kind of work environment can a Senior Analyst expect at Manulife in Montreal?

At Manulife in Montreal, a Senior Analyst will experience a flexible and inclusive work environment. The company promotes a culture of well-being, where employees are empowered to learn and grow in their careers. Collaboration and innovation are at the forefront, ensuring that every team member contributes to meaningful changes within the organization.

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What opportunities for career growth are available for a Senior Analyst, Fund Operations at Manulife?

Manulife is dedicated to nurturing career growth for its employees, including Senior Analysts in Fund Operations. Through tailored development plans, training programs, and mentorship opportunities, employees are encouraged to explore different career paths while gaining valuable skills that propel them into leadership roles or into specialized areas of finance.

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Common Interview Questions for Senior Analyst, Fund Operations
Can you describe your experience with the fund operations lifecycle?

When answering this question, focus on your understanding of each stage in the fund operations lifecycle. Highlight specific experiences where you managed funding, trading, or allocation processes, and explain how your actions enhanced operational efficiency.

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How do you handle tight deadlines in your work as a Senior Analyst?

Discuss your time management strategies, such as prioritizing tasks, using project management tools, or creating checklists. Provide examples of past experiences where you successfully met tight deadlines without compromising quality.

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What tools and software are you familiar with in fund operations?

Share your experience with relevant information systems, software applications, and analytics tools used in fund operations. Explain how you utilize these tools to enhance operational efficiency and ensure error-free processing.

Join Rise to see the full answer
Describe a challenging operational issue you faced and how you resolved it.

Provide specific examples of challenging issues you've encountered in fund operations. Explain your approach to analyzing the problem, collaborating with stakeholders, and implementing a successful solution.

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How do you ensure compliance with operational controls at Manulife?

Talk about your experience with risk and controls assessment and how you ensure that operations align with regulatory standards. Discuss how you have previously identified and mitigated operational risks.

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How do you prioritize tasks when managing multiple projects?

Explain your approach to task prioritization in the context of project management. Mention how you evaluate project deadlines, dependencies, and impact on fund operations to determine priority.

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What steps do you take to foster teamwork and collaboration in your role?

Highlight your communication skills and any collaborative practices you've implemented within a team. Mention your methods for building relationships with stakeholders and promoting a shared sense of purpose.

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How do you adapt to changes in project requirements or market conditions?

Illustrate your adaptability by providing examples of situations where you successfully adjusted your work strategies in response to changing requirements. Discuss your proactive approach in seeking operational efficiencies and innovative solutions.

Join Rise to see the full answer
What are the key performance indicators you believe are important for Fund Operations?

Discuss the key performance indicators (KPIs) you monitor in fund operations, such as timeliness, accuracy, stakeholder satisfaction, and efficiency gains. Explain how you use these KPIs to evaluate and improve your team's performance.

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Why are you interested in working as a Senior Analyst, Fund Operations at Manulife?

Convey your enthusiasm for the role at Manulife by discussing the company's values and mission. Mention specific aspects of the position that excite you, such as the opportunity to contribute to fund initiatives, your alignment with their commitment to inclusivity, or the potential for career growth.

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Decisions made easier. Lives made better. We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transfo...

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Full-time, hybrid
DATE POSTED
April 17, 2025

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