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Senior Insurance Specialist

The Senior Insurance Specialist is responsible for providing life insurance solutions to Bank's clients. He/she will work in coordination with branch sales and service teams; thus, we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.

What motivates you? 

  • You obsess about customers, listen, engage and act for their benefit 
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters 
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with: 

  • Excellent communication and interpersonal skills 
  • Excellent analytical, problem solving and solutioning skills 
  • A capacity for constant learning from both success and failure 
  • Open to change and continuous improvement 

Nice to Haves: 

  • Candidate prefer Bachelor's/ College Degree holder 
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply  
  • Must be self-driven and highly motivated  

On the job you will: 

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients  
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs  
  • Strengthen the long-term relationships with clients by providing excellent customer service  
  • Perform other tasks as required. 

 Our commitment to you 

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success 
  • A bold ambition and set of goals to be a leader in driving transformation in our industry 
  • Our best. Every day. 
  • We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

Average salary estimate

$45000 / YEARLY (est.)
min
max
$35000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Insurance Specialist, Manulife

As a Senior Insurance Specialist at Manulife in Koh Kong, you will play a pivotal role in providing life insurance solutions tailored to meet the diverse needs of our bank's clients. You'll collaborate closely with branch sales and service teams, embodying a customer-centric approach that resonates with our commitment to making decisions easier and lives better. We're on the lookout for someone dynamic and self-driven, who thrives in a collaborative atmosphere. You’ll be the voice that listens to clients, engages with them and actively seeks solutions that not only protect but also promote long-term savings. With a strong focus on building lasting relationships, your excellent communication and analytical skills will shine as you deliver innovative product solutions. Desirable candidates will ideally possess a Bachelor's degree and some experience in bancassurance sales; however, those with customer service backgrounds from banking, hospitality, or IT sectors are equally encouraged to apply. At Manulife, we value curiosity and the drive to learn from both successes and setbacks. If you’re ready to take ownership and contribute to a diverse and vibrant work environment where integrity and collaboration are at the forefront, we’d love to meet you!

Frequently Asked Questions (FAQs) for Senior Insurance Specialist Role at Manulife
What are the primary responsibilities of a Senior Insurance Specialist at Manulife?

The Senior Insurance Specialist at Manulife is responsible for providing tailored life insurance solutions to clients, working closely with branch sales and service teams to innovate product offerings. Key tasks include strengthening client relationships through exceptional customer service and addressing clients' long-term saving and protection needs.

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What qualifications are required for the Senior Insurance Specialist position at Manulife?

To apply for the Senior Insurance Specialist position at Manulife, candidates should ideally have a Bachelor's degree, with experience in bancassurance sales highly valued. However, those with a background in sales or customer service from other industries such as banking, hospitality, or IT are also encouraged to apply.

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What skills should a successful Senior Insurance Specialist have at Manulife?

A successful Senior Insurance Specialist at Manulife should possess excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a commitment to continuous learning. The role requires someone who is self-motivated, client-focused, and open to change, fostering an environment of teamwork and collaboration.

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What does the work environment look like for a Senior Insurance Specialist at Manulife?

The work environment for a Senior Insurance Specialist at Manulife is hybrid, promoting collaboration and flexibility. The team embodies a culture that celebrates diversity and inclusion, ensuring that all team members feel welcomed and empowered to share their unique perspectives.

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What is Manulife's approach to diversity and inclusion for Senior Insurance Specialists?

Manulife is dedicated to fostering an inclusive work environment for all employees, including Senior Insurance Specialists. The company is committed to attracting a diverse workforce that reflects the variety of cultures and individuals we serve, ensuring fair recruitment practices and opportunities for all.

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Common Interview Questions for Senior Insurance Specialist
Can you explain your experience with life insurance products?

When asked about your experience with life insurance products, highlight specific examples where you've successfully sold or provided solutions to clients. Discuss your understanding of different types of products and how you tailor solutions to meet the unique needs of clients.

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How do you prioritize your tasks in a sales environment?

To answer this question effectively, elaborate on your time management strategies, such as setting priorities based on client urgency and business goals. Share how you use tools or techniques to track tasks and ensure high productivity.

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Describe a time you had to deal with a difficult client as a Senior Insurance Specialist.

Reflect on a specific incident where you remained calm and resolved a client's concerns. Emphasize your listening skills and problem-solving abilities, ensuring you provide a resolution that benefited the client while aligning with company policies.

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What motivates you in your role as a Senior Insurance Specialist?

Talk about your passion for helping clients achieve their financial security goals. You can also mention the satisfaction that comes from building lasting relationships and collaborating with team members to provide exceptional service.

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How do you approach teamwork in the sales environment?

Discuss your belief in the power of collaboration and how you contribute to team success. Share specific examples of past experiences where teamwork played a crucial role in achieving sales targets.

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What innovative strategies have you implemented in your previous insurance roles?

When answering this question, showcase your creativity and adaptability. Discuss specific strategies you've used to attract clients, enhance engagement, or streamline processes that led to positive outcomes.

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What role does customer feedback play in your work as a Senior Insurance Specialist?

Explain how you actively seek customer feedback to improve service and products. Share experiences of how feedback has directly influenced your approach to client interactions or product offerings.

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How do you keep yourself updated with industry trends in insurance?

Share the resources, industry publications, courses, or networking opportunities you pursue to stay informed about the latest trends and changes in the insurance sector, demonstrating your commitment to professional development.

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How would you handle meeting multiple client demands simultaneously?

Discuss your organizational skills and how you use prioritization to manage multiple client needs. Provide an example of a challenging situation where you successfully balanced competing demands.

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Tell me about a time your integrity was challenged in a sales position.

Respond to this question by recounting a specific scenario where you faced a dilemma. Emphasize the importance of integrity in your role and how you resolved the issue in a manner that upheld company values and client trust.

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Decisions made easier. Lives made better. We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transfo...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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