Cell & Gene Control Tower Logistics Coordinator

Job Title: 

Logistic Coordinator - Cell and Gene.

Main Purpose:

The Logistics Coordinator – Cell & Gene is responsible for providing an enhanced level of customer service and operational support for movement of any cell and gene shipment through our network. These activities will be managed out of the NORAM control center. This will include booking shipments, working with global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. This role will provide a superior level of monitoring for these lifesaving therapies.

Main Duties and Responsibilities:

• Reporting to the Control Tower Manager, the Logistics Coordinator – Cell & Gene will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments. This will include the daily co-ordination with various branches and close monitoring of Maestro.
• Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
• Book shipments in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in Maestro.
• Update Maestro milestones and chase any milestones not added as agreed.
• Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
• Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
• Monitor GPS tracking on all CGT shipments as well as daily dashboards.
• Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
• Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
• Post flight and trace investigations to improve service.
• Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
• Produce daily reports, which detail any transport issues within the Marken network
• Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
• Ensure All PODs are recorded within correct agreed time frames.
• Monitor and analyze repetitive operational issues to develop solutions and lessons learned.

Requirements:

• Associates degree, 4-year degree or applicable work experience as a substitute for education.
• General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry.
• Experience in the courier or air freight industry.
• Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook).
• Ability, thorough knowledge, to adapt/deal with inquiries & day to day issues.
• Proven track record of excellent customer service; experience dealing with people and speaking to clients.
• Eye for detail; organized/skilled in tracking; a problem solver.
• Ability to multi-task and think on one’s feet.
• Possess excellent communication skills.
• Flexibility in working hours / shift work.

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.