Marketing Administrative Assistant

The primary focus of the Marketing Service Representative in John L. Scott’s Bend Central Oregon office is to provide a variety of administrative tasks, including assisting in marketing and social media efforts for the office and brokers. This position will have the opportunity to collaborate on marketing projects with other JLS offices regionally. This person will also greet guests, answer phones/emails and project-based work to support leadership. This is truly an important role as John L. Scott is known for the excellent service we provide; the Marketing Services Representative is a critical part of this mission. This role requires a positive outlook, enjoyment of a fast-paced environment with changing priorities but more importantly, must embrace our John L. Scott company culture and core value, Living Life as a Contribution®.

Essential Functions/Duties:

· Be the face of the branch as the first point of contact for external customers by greeting and assisting all guests as they enter and answering the branch’s main phone line and email account

· Provide marketing assistance by designing/customizing flyers, postcards, and other printed and digital materials needed to market and promote new listings

· Create print media for brokers including: listing flyers, open house flyers, and monthly print outreach mailings

· Assist in a range of Broker Services including, but not limited to, listings, transactions, client relations, and marketing services

· Assist with content creation and manage office social media accounts

· Assist with contacts and email marketing, including the import/export of csv files, assigning company email campaigns

· Support Office Leader in recruiting outreach, marketing campaigns/business development

· Be familiar with and able to train brokers on JLS tools and technology platforms

· Cross train with the office administrator and assist with administrative duties such as; reviewing, distributing, copying and organizing paperwork; light facility maintenance; maintaining office procedures and assist with streamlining and organizing systems

· Act as liaison between brokers and the IT department by providing technical assistance and/or training for equipment and John L. Scott software applications, troubleshooting and maintaining office equipment, and engaging with Broker Care (IT) if unable to resolve a broker issue

· Enter, update, and follow-up on transactions and listings, as well as provide account receivable support, using our accounting software

· Upon request, assist with the coordination of education classes for branch including communication with speaker/vendor, calendar invitations, and room/materials prep

· Maintain office rosters, birthdays, milestone updates celebratory content for internal postings

· Reliable attendance to ensure initiatives and processes are moving forward and maintain outstanding customer service

Required Knowledge and Abilities:

· Attention to detail and organization while managing tight deadlines and multiple projects

· Maintains effective professional relationships with brokers and JLS staff and gains trust and respect for the team

· Receptive to new ideas and processes and candid in the sharing of information

· Technologically friendly and social media savvy

· Thrives in a collaborative environment

· Self-starter / solution oriented / creative thinking

Qualifications:

· Minimum Associates degree in Marketing or related field or four years of practical work experience preferred

· Experience with Canva or other layout design software such as, Illustrator, Photoshop, etc.

· Proficiency with Microsoft Office Suite, especially Outlook

· Experience using a CRM platform

· Experience in business social media platforms, e.g., Facebook, Instagram etc

· Experience with email marketing tools a plus

· Real Estate experience helpful but not required

Position, Compensation & Benefits:

· The position is full time, in-office, Monday-Friday, and is considered non-exempt for purposes of Wage and Hour Law

· Pay is from $19 to $20 (Per hour)

· JLS benefits offerings for full time employees include: Medical, Dental, Vision, Prescription, Long Term Disability, Term Life, AD&D, FSA, and supplemental insurance options

· Employees are eligible to participate in the JLS 401K Retirement Plan

· Paid time off and personal paid leave are provided in accordance with JLS policies

· 8 to 9 paid holidays a year, 1 floating holiday

· Living Life as a Contribution® volunteer opportunities through the JLS Foundation

Physical Demands:

The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor

· Specific vision abilities required by this job include close vision requirements due to computer work

· Light to moderate lifting is required occasionally, 10-25 pounds

· Regular, predictable attendance is required on site for this position

Work Demands:

The work environment characteristics described here are representative of those an employee in an office-setting encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Moderate noise (i.e., business office with computers, phone, and printers, online meetings)

· Ability to work in a confined area (desk or office)

· Ability to sit at a computer terminal for an extended amount of time

Equal Employment Opportunity Policy:

John L. Scott Inc. provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bend, OR: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Email marketing: 2 years (Preferred)
• Canva: 2 years (Preferred)
• Microsoft Office: 2 years (Required)

Work Location: In person