Guest Services Manager

Come Join Our Team! Hampton Inn Tampa Riverview is looking for a top-performing Hotel Front Office Manager, Front Desk Manager, and Guest Service Manager. Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? Hampton Inn Tampa Riverview is hiring a Hotel Front Office Manager, Front Desk Manager, and Guest Service Manager to lead our already fantastic team. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest services. Applicants for the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Find us off I-75, just east of metro Tampa in the Brandon area. Westfield Brandon shops are a mile away and both the Tampa and JC Handly Sports Complex are four miles away. Downtown's Riverwalk and the Port Tampa Bay cruise terminals are a 15-minute drive. Busch Gardens is 20 minutes from the hotel.Come Check Us Out:https://www.hilton.com/en/hotels/tparvhx-hampton-suites-tampa-riverview-brandon/What is in it for YOU?All Associates:• SAME DAY PAY Access your pay as you’ve earned it! No cost to you!• Vacation Personal days and holiday pay• Access Perks• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!• Brand Travel Discounts for Travel and Food & Beverage• Online Training Courses• Referral Program and Bonus• Direct Deposit• Employee Assistance Program• Associate of the Month/Associate of the Year/Service AwardsFull-Time Associates:• Medical, Dental, Vision BENEFITS BEGIN DAY ONE!• Free Basic Life and basic Accidental Insurance• Voluntary Life Insurance Products for Self, Spouse, and Dependents• Day Care Flex Spending account• Flexible Health Care Spending Account• 401K with a Company match!• Jury Duty Leave• Bereavement LeaveSome Key Areas of Responsibility for the Hotel Front Office Manager, Guest Service Manager or Front Desk Manager include:• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints• Handle the front desk budget and order office supplies as needed• Compile occupancy reports and financial information for the general managerRequirements for the Hotel Front Office Manager, Front Desk Manager or Guest Service Manager:• A high school diploma or GED equivalent certification required• At least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry• Strong knowledge of general hotel industry practices and policies• Possess excellent management skills, communication skills, and multitasking skills• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired• Applicants must be able to work weekends & holidays.As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.EOE/Drug-Free Workplace.