Job details

Service Manager

Martin Automotive Group is seeking a Service Manager to join our team at our Hyundai of Hickory Hollow location. We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.

Responsibilities:

Establish goals and objectives for the department and develop plans to meet them.
Coordinate and administer an annual budget for the service department.
Direct and schedule all activities of the service department employees.
Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
Conduct monthly meeting with service department employees.
Monitor service technician’s payroll records and establish competitive compensation plans for service department employees.
Establish and maintain positive relationships with customers to encourage repeat and referral business.
Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
Marketing of service department through all available channels.
Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
Follow up with customers on unsold repairs.
Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.
Perform quality checks on completed repairs.
Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
Ensure that work areas and customer waiting areas are clean and comfortable.
Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
Collect accounts receivable for service work.
Follow up with parts department on part orders to ensure parts availability.
Maintain and safeguard company assets (i.e. vehicles and equipment).
Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
Any other duties as assigned.

Five years of automotive in auto repair facility.
Two years in a dealership setting
Import experience preferred
Dealer Track experience preferred, but not required
Excellent communication and customer service skills with strong focus on CSI
Strong computer & phone skills (Internet, MS Outlook, CRM)
Current, valid driver’s license, and clean MVR

Medical, Dental, Vision, Life Insurance
401k
Paid Holidays
Weekly Paychecks

#R2

Martin Automotive Group Glassdoor Company Review

1.5

Martin Automotive Group DE&I Review

3.47

CEO of Martin Automotive Group

Michael Martin

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Service Manager, Martin Automotive Group

Martin Automotive Group is excited to announce an opening for a Service Manager at our Hyundai of Hickory Hollow location! If you're passionate about the automotive industry and looking to foster professional growth while ensuring exceptional customer satisfaction, this could be the perfect opportunity for you. As a Service Manager, you’ll establish goals and objectives for the department, coordinate the annual budget, and oversee all daily operations of our dedicated service team. You’ll play a key role in cultivating a thriving environment where both customers and employees feel valued. This includes maintaining positive relationships with customers, managing service department staff, and ensuring compliance with federal, state, and local regulations. Your experience in the automotive field will help you perform quality checks on completed repairs and provide customers with accurate estimates. You will also be responsible for strategizing marketing efforts for the service department. With our comprehensive benefits including Medical, Dental, Vision, Life Insurance, and a 401k, plus a focus on teamwork and development, Martin Automotive Group is committed to your success. We can’t wait to see how you can contribute to our legacy of excellence!

Frequently Asked Questions (FAQs) for Service Manager Role at Martin Automotive Group

What are the responsibilities of a Service Manager at Martin Automotive Group?

As a Service Manager at Martin Automotive Group, you will oversee all aspects of the service department, including establishing goals, coordinating budgets, managing staff, ensuring compliance with regulations, and fostering customer relationships. You will also be in charge of conducting employee meetings, monitoring payroll records, and marketing the service department.