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Resource Demand Capacity Consultant

Full-TimeBoston, MA or Springfield, MAThe OpportunityThe newly announced CFPMO is seeking an experienced project management professional to support the stand-up of the new organization and serve as the Resource Demand Capacity leader across MassMutual’s Corporate Functions.In this highly visible role, you will report to the CFPMO Head of Process Management and be accountable for owning the resource demand capacity management process and tooling for the Corporate Functions.The TeamThe CFPMO oversees the execution of initiatives across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, as well as defines and owns project management standards across the company. The team is focused on driving and aligning critical programs and projects across our Corporate Functions, creating more visibility into this work, while enabling better prioritization, collaboration, and execution.We are a newer team of self-starters, who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.The ImpactAs the Corporate Function Resource Demand Capacity Lead, you will:• Work closely with the CFPMO team, Corporate Function senior leadership, ETX, and project teams in operating and enhancing the resource demand capacity management process and tooling as well as facilitating workout sessions to solve for resource contention issues across the Corporate Function project portfolio.• Own resource demand capacity management process for Corporate Functions, ensuring consistent and accurate tracking of resource availability and utilization.• Facilitate contention workout sessions with Project Managers and Resource Managers and elevate prioritization decisions needed across project portfolio.• Identify opportunities for process and tool improvement within resource capacity management and actively support enhancement initiatives.• In collaboration with the Enterprise, partner on the development, implementation, and continuous improvement of resource management capabilities for the CFPMO• Own requirements for resource capacity reporting and dashboards• Own resource demand capacity process controls and testing.Minimum Qualifications• 8+ years of project and/or resource management experience• Bachelor’s Degree or equivalent experience and expertise• Ability to travel between Boston, MA and Springfield, MA as neededIdeal Qualifications• Proven success in delivering large scale projects on time, within budget, and to scope.• Experience in wealth management and/or insurance industry sectors• 5+ years’ experience with data analysis, data modeling, forecasting• Knowledge of extract / transform / load• Knowledge of data models• Knowledge of query languages (i.e., Dax and M)• Understanding of how to normalize data• Experience with process improvement• Strong problem-solving skills• Familiarity with Clarity PPM• Familiarity with SAP• Project or Program Management Certification (i.e., PMP, CAPM, etc.)• Solid understanding of pros and cons of various project and resource management frameworksWhat to Expect as Part of MassMutual and the Team• Regular meetings with the Team• Focused one-on-one meetings with your manager• Access to mentorship opportunities• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups• Access to learning content on Degreed and other informational platforms• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefitsMassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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$105000 / YEARLY (est.)
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$90000K
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What You Should Know About Resource Demand Capacity Consultant, MassMutual

Are you a seasoned professional with a passion for project and resource management? If so, MassMutual's Resource Demand Capacity Consultant position in Hartford, CT could be the perfect fit for you! In this full-time opportunity, you'll play a crucial role in supporting the newly established CFPMO by acting as the lead for resource demand capacity management across corporate functions. You’ll collaborate closely with various teams including Corporate Finance, Enterprise Risk, and HR to enhance project management standards and improve visibility into critical programs. Your expertise will guide the tracking of resource availability and utilization, enabling more robust prioritization and collaboration across the organization. With over eight years of project management experience under your belt, you'll facilitate workout sessions to tackle resource contention issues and identify process improvement opportunities. Although this position requires you to be comfortable traveling between Boston and Springfield, the chance to work with a dynamic team focused on solving complex business problems is incredibly rewarding. If you're ready to make an impact and take on this exciting challenge, MassMutual offers a supportive environment where your ethics and integrity are valued, coupled with mentorship and networking opportunities. Join us in shaping the future of resource management and enjoy industry-leading pay and benefits!

Frequently Asked Questions (FAQs) for Resource Demand Capacity Consultant Role at MassMutual
What does a Resource Demand Capacity Consultant do at MassMutual?

In the Resource Demand Capacity Consultant role at MassMutual, you will be responsible for managing the resource demand capacity process across Corporate Functions. This includes enhancing tooling systems, facilitating sessions to resolve resource contention, and ensuring accurate tracking of resource availability. Your efforts will directly support the CFPMO's mission of aligning critical projects and improving collaboration across teams.

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What qualifications are needed for the Resource Demand Capacity Consultant position at MassMutual?

MassMutual requires candidates for the Resource Demand Capacity Consultant position to have at least 8 years of project and/or resource management experience. A Bachelor's Degree or equivalent expertise is also necessary. Ideal candidates will have experience with data analysis, process improvement, and familiarity with project management frameworks, along with technical skills in data modeling and query languages.

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How does the Resource Demand Capacity Consultant contribute to MassMutual's goals?

The Resource Demand Capacity Consultant plays a key role in aligning resources across multiple corporate functions, which is essential to MassMutual's operational efficiency. By managing the resource demand capacity process and facilitating prioritization among projects, you will help the organization achieve its project goals effectively and ensure that resources are utilized optimally.

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What are the ideal qualities of a Resource Demand Capacity Consultant at MassMutual?

Candidates for the Resource Demand Capacity Consultant role should possess strong problem-solving skills, a proven track record in delivering large projects, and an ability to thrive in complex environments. Familiarity with tools like Clarity PPM, SAP, and process improvement methodologies are also advantageous for succeeding in this role.

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What should I expect in terms of team dynamics as a Resource Demand Capacity Consultant at MassMutual?

As a Resource Demand Capacity Consultant at MassMutual, you will join a newly formed team of self-starters who are passionate about solving complex business problems. You can expect regular team meetings, one-on-one sessions with your manager, and access to mentorship, ensuring a robust support system as you navigate your role.

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Common Interview Questions for Resource Demand Capacity Consultant
Can you explain your experience in resource demand management?

To effectively answer this question, discuss specific examples from your past roles where you successfully managed resource allocation and tracking. Highlight any tools or processes you implemented to improve efficiency and how those actions benefitted the team or organization.

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How do you prioritize tasks when managing multiple projects?

When discussing prioritization, emphasize your methodical approach. You could mention using tools like priority matrices or collaborating with project teams to assess urgency and impact, ensuring that essential tasks are addressed promptly.

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Describe a time when you faced resource contention and how you resolved it.

Use the STAR method to outline a specific situation where you identified resource contention, the actions you took to address the issue, and the positive outcome that resulted. This shows your problem-solving capabilities in high-pressure situations.

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What tools do you have experience with that are relevant to resource management?

Be specific about the tools you've used, such as Clarity PPM or SAP. Discuss how you've employed these tools in past roles to streamline processes or enhance reporting accuracy, demonstrating your technical expertise.

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How do you ensure that project resources are utilized effectively?

Talk about your strategies for monitoring resource availability and utilization. You might mention regularly reviewing dashboards and communicating with project managers to identify adjustments needed for optimal resource allocation.

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What processes have you implemented to improve project management efficiency?

In answering this question, share examples of initiatives you led to enhance project management practices. Discuss the outcomes of these initiatives and how they contributed to overall project success.

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How do you handle conflicts within a project team?

Highlight your conflict resolution skills by discussing a specific instance where you successfully navigated interpersonal conflicts within your team. Emphasize open communication and finding common ground as key aspects of your approach.

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What do you think are the biggest challenges in resource capacity management?

Address common challenges such as fluctuating demands or limited resource availability. Discuss how your experience has prepared you to tackle these issues by implementing proactive strategies and data-driven decision-making.

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What is your approach to data analysis in project management?

Describe your analytical skills by detailing how you utilize data analysis to inform project decisions. Highlight any specific tools you use and how your insights have led to improved project outcomes.

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Why do you want to work for MassMutual as a Resource Demand Capacity Consultant?

Express your enthusiasm for MassMutual's vision and values while aligning your experience and career goals with the company's objectives. Mention how your expertise can contribute to the organization's success and your eagerness to join their forward-thinking team.

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Full-time, on-site
DATE POSTED
December 16, 2024

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