Builder Operations Generalist

As a Builder Operations Generalist at MasterBrand, you'll play an essential role in supporting our operations and servicing our customers effectively. Your duties will include managing warehouse inventory, scheduling service appointments through Salesforce, ensuring timely invoicing, and coordinating with field technicians. This position is all about organization, communication, and customer service, making it a vital part of our operational success.

To qualify for the Builder Operations Generalist position at MasterBrand, you should have a high school diploma or GED, with an Associate's degree preferred. Familiarity with Microsoft Office, particularly Excel and Word, is important. Experience with Salesforce and AS400 systems is preferred but not mandatory. The ideal candidate will possess a strong service attitude, attention to detail, and excellent communication skills.

A successful Builder Operations Generalist at MasterBrand should have strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Communication skills are also essential as you'll be coordinating with various stakeholders. Being a team player and having a self-motivated attitude will help you thrive in this role.

At MasterBrand, we are committed to supporting our employees through a culture of continuous improvement, enabling you to learn and grow in your career. We provide ongoing training and a collaborative work environment that encourages teamwork and communication. If you require reasonable accommodations, our policy is to ensure everyone can fully participate in our workplace.

The working environment for a Builder Operations Generalist at MasterBrand is dynamic and team-oriented. You'll work closely with warehouse staff, field technicians, and customer service teams to ensure a seamless flow of operations. Our company culture promotes trust, accountability, and continuous improvement, making it a positive and rewarding place to work.

At MasterBrand, there are numerous career growth opportunities for a Builder Operations Generalist. By demonstrating your skills and contributing to our success, you can advance to supervisory or specialized roles within operations. We value internal talent and provide resources for professional development to help you take the next step in your career.

To apply for the Builder Operations Generalist position at MasterBrand, you’ll want to start by preparing an updated resume that highlights your relevant experience and skills. Then, visit our company website and navigate to the careers section where you’ll find the open positions. Follow the application instructions provided there, ensuring all required information is submitted accurately.

In the role of a Builder Operations Generalist, prioritization is key. I would assess the urgency and importance of each task, taking into account customer needs, deadlines, and team coordination. Using tools like lists or project management software can help track progress and ensure that essential functions, like dispatching technicians or managing inventory, are completed efficiently.

When faced with a difficult customer, I focus on active listening and empathy. Understanding their concerns, I assure them that I am here to help and work towards finding a solution. It's essential to remain calm while providing clear communication and setting realistic expectations for resolution. Following up after the issue is resolved also helps to build trust.

During my previous roles, I worked extensively with inventory management systems, including Salesforce and AS400. I learned to track inventory levels accurately, process transactions timely, and maintain critical stock levels to ensure efficiency in operations. I understand the importance of maintaining precise records to support decision-making and operational efficiency.

Handling multiple priorities in a fast-paced environment requires effective time management and organization. I utilize tools such as calendars and task lists to set deadlines and reminders. Additionally, I stay flexible, reassessing priorities as new tasks arise, and ensuring that communication with the team is ongoing to coordinate workflow effectively.

To maintain safety and compliance, I make it a priority to stay updated on current regulations and company policies. Regular training and open communication about safety concerns are essential. I believe in promoting a culture of safety within the team by encouraging reporting of hazards and continuously assessing our work environment to ensure all compliance measures are met.

Effective communication with field technicians and team members is vital to ensure smooth operations. I employ various methods such as regular briefings, clear email instructions, and updates through collaborative software. Encouraging feedback and maintaining an open door policy also helps facilitate constructive dialogue and information sharing among the team.

In a previous position, I identified bottlenecks in the invoicing process, which caused delays. I suggested implementing a standardized template for invoicing and introduced automated reminders for the team. This reduced turnaround time significantly and improved our overall service to customers, highlighting how small changes can lead to substantial efficiency gains.

The most important aspect of customer service as a Builder Operations Generalist is ensuring responsiveness and reliability. Customers should feel valued and understood throughout their experience. Timely communication, addressing their concerns effectively, and following through on commitments are all crucial to building lasting relationships and driving customer satisfaction.

To stay motivated in a role with repetitive tasks, I find it helpful to set personal challenges or goals. I also look for ways to improve efficiency or find innovations in processes. Regularly reminding myself of the end goal and how my contributions fit into the bigger picture keeps me engaged and motivated to perform at my best.

I am familiar with various tools and software relevant to the Builder Operations Generalist role, such as Microsoft Office Suite for documentation and spreadsheets, as well as Salesforce for scheduling and customer management. Additionally, I have experience with AS400 for inventory management, and I am always eager to learn new tools that enhance operational efficiency.