Enterprise Operations Engineer II
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer IIOverview• Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure and be a key stakeholder in MasterCard Incident, Problem and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in Network Operations Center?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?
Role
• Perform Alert acknowledgement, Creating Incidents, and work towards closure.
• Experience in collaborating with various vendors via Calls/Mails to push for Incident resolution.
• Experience in Routing, Switching, WAN, Tunnelling, VPN, MPLS, SD-WAN
• Working knowledge on Routing Protocols.
• Network troubleshooting skills is must. Networking commands to check/share/Router logs, circuit logs, traffic routing, tunnelling concepts is necessary to minimize downtime and impact to the brand and business respectively.
• Basic knowledge to work in mainframe terminal to support Mastercard credit and debit related transaction issue.
• Knowledge/experience/Interest in Automation would be an added advantage.
• Fixed Night shift role spanning 12 hours (3d/4d pattern – 6:30PM IST to 6:30 AM IST)
• Hybrid work, candidate should abide to do work from Office for a minimum number of days as per management regulations.
All about You
• Master/bachelor’s degree
• 5-6 years relevant work experience.
• Novice-level ability to perform post-event analysis.
• Demonstrates the ability to function in Network with CCNA Certified, CCNP would be a plus & basic Mainframe knowledge of tandem technology.
• Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization & interpersonal skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
The Enterprise Operations Engineer II position at Mastercard in Pune, India is a fantastic opportunity for those looking to make a significant impact in the dynamic world of digital payments. At Mastercard, we pride ourselves on empowering people and economies across more than 200 countries, and as an Enterprise Operations Engineer II, you will be at the forefront of ensuring our infrastructure operates smoothly and efficiently. Your role will involve providing around-the-clock technical support to our global infrastructure, assisting both customers and internal users while minimizing downtime. You will actively participate in our Incident, Problem, and Change Management processes and regularly analyze data to enhance our performance and identify areas for improvement. If you have a background in Network Operations, enjoy problem-solving, and thrive in a collaborative, fast-paced environment, this position is calling for you. With expertise in networking protocols, troubleshooting, and possibly some knowledge of automation, you’ll be instrumental in maintaining the high standards we set for our services. You'll also engage and collaborate with various vendors and support teams around the world, making this role truly global. The position requires a degree and 5-6 years of relevant experience along with the ability to work fixed night shifts. If you’re ready to take the next step in your career and be part of an innovative team that values growth and sustainability, Mastercard is the place for you!
Join Mastercard as a Lead Data Scientist to revolutionize fraud detection with cutting-edge AI and ML solutions.
As a Principal Data Scientist at Mastercard, you'll drive advancements in AI and machine learning to combat fraud in the payment ecosystem.
We are looking for an experienced IT Network Specialist to manage and improve our network systems at GStek, Inc.
Join Adjective & Co., a creative agency, as an IT Specialist to provide expert Mac support and manage our IT projects.
Kaiser Permanente seeks an Associate IT Engineer to contribute to impactful integrated healthcare solutions using advanced technologies.
Join the Society of St. Vincent de Paul as the Chief Information Officer to spearhead technology initiatives supporting 90,000 volunteers across the U.S.
Join Fiserv as a Tech Lead where you'll be pivotal in monitoring and maintaining production operations within a global fintech landscape.
Join Fiserv as a Systems Analyst, where you'll play a crucial role in shaping client servicing experiences for a leading Fintech company.
Join Experian as a Senior DevOps Engineer and be part of a collaborative team transforming technology within the Credit & Verifications Services sector.
Join RBC as a Principal Engineer in Data & ML Solutions, where your leadership will help shape transformative applications for financial services.
Join Homecare Gurus Ltd as a remote HR Coordinator and make a significant impact in the adult social care sector.
We believe in connecting everyone to Priceless possibilities. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
207 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
