Manager, Product Delivery

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ([Link available when viewing the job] for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummaryManager, Product DeliveryOVERVIEWU.S. Product Delivery (USPD) drives execution of Mastercard products and services to the market in partnership with our customers and payments eco-system constituents. USPD is responsible for helping customers manage both the technical and business aspects of a program launch, and ultimately ensure an overall excellent customer experience. Additionally, USPD is focused on integrating our market customer knowledge, delivery experiences and learnings into product management and implementation processes, to help drive and lead our business forward.This role exists within the Issuer Solutions Delivery vertical having accountability for managing the implementation of Mastercard core products and services with customers.ROLE• Leads assigned product delivery projects to ensure contractual objectives, on-time delivery and revenue goals are met• Develops delivery strategies that integrate multiple MasterCard products and services into a single, coordinated effort• Contributes to enhancing the Product Delivery Best Practices methodology• Analyzes and validates market readiness and implement ability of MasterCard's key products and services• Acts as central point of contact for customers and/or MasterCard customer representatives• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal partners and customers• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasksALL ABOUT YOU• Advanced understanding of MasterCard’s payment processing systems and experience with customer conversions. Experience in the payments industry, with working knowledge of payment parties and transaction flows; network and government regulations impacting payments.• Demonstrated experience in financial services and/or consumer goods industry vertical with strong knowledge of payments business.• Project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with clients and internal business partners.• Ability to integrate and implement technical solutions to meet business requirements. Proven competencies in influencing business and technical partners to meet and/or exceed business objectives.• Self-motivated individual with ability to engage and influence peers and business partners• Client and industry relationship management skills and ability to build and maintain strong, positive working relationships across all functional levels within both client and internal MasterCard organizations.• Excellent communication (verbal and written) and presentation skills required. Will present to numerous stakeholders, including internal and client senior executive management and functional business partners.• Process Improvement experience in identifying continuous improvement, efficiencies, and faster ways to get work done with sustained quality.• Bachelor’s degree required.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [Email available when viewing the job] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $103,000 - $165,000 USD