HR Coordinator, Leave & Accommodation (Hours are M-F 11:30 am - 8:30 pm Eastern)

Description & RequirementsThe Maximus Accommodations and Leaves Team (MALT) is the centralized point of contact for employees, HR Representative and Management inquiries regarding the accommodations and leave program. As an HR Coordinator, you will be a critical member of our Human Resource team that supports Maximus US employees with their leave and accommodation needs pursuant to Company policies and state and federal regulations. Within this role, you will be assisting employees by phone, fax, chat, ticketing system, and email in a high-volume atmosphere and completing various administrative tasks. Candidates must be professional and pleasant with exceptional verbal and written communication and interpersonal skills.Essential Duties and Responsibilities:- Act as the first line of support to employees, managers, and HR for leave and accommodation inquiries via phone, chat, and/or ticket, escalating matters as needed to the appropriate parties.- Assist specialists and senior specialists with incoming and outgoing correspondence as well as the day-to-day management of accommodations and leaves including but not limited to scheduling interactive dialogues, requesting additional information, returning phone calls, verifying information, and checking statuses.- Ensure that all leave and accommodation requests submitted by employees are accurate and complete in preparation for review by specialists for evaluation and determination.- Seek to resolve employee needs at first contact.- Assist employees with utilizing self-service tools to initiate leave and accommodation requests and may submit requests on the employee's behalf, as needed.- Assist with the management and processing of Short-term and Long-term Disability and State Leave approvals from the third-party administrator.- Maintain a high degree of accuracy and organization to minimize errors and contribute to a positive.- Attend and participate in team meetings and training.- May participate in system testing, on occasion, when system upgrades or enhancements are planned.- Evening and weekend work may be required during peak periods.Minimum Requirements- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.Must have strong Must have verbal, written and computer skills.EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Hourly Base Pay Minimum for this Position$19.00Hourly Base Pay Maximum for this Position$20.00•