Remote Bilingual Customer Service Rep - Houston, TX

Biotium, Inc. Fremont, California Biotium, Inc. Fremont, California Fremont, CA Fremont, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 5 days ago 5 days ago 5 days ago Biotium is a leading life science research tools company located in the East Bay Area. We are looking for an energetic, talented, customer-oriented person to support our expanding business operations. Job Description Customer Service Specialist 1, you will be the primary point of contact for our domestic distributors and end-users.You will be responsible for answering all incoming calls and emails and fielding customer questions pertaining to the order process and general company information.As a Customer Service Specialist 1, you will also be responsible for all domestic order processing activities as well light accounts receivable and administrative office duties.Core Functions Answers incoming customer calls regarding billing issues, and general client concerns.Provide accurate, valid, and complete information by following proper procedures & protocols.Communicate and respond promptly with customers through various channels.Electronic notifications via SAGE ERP paperless office EDI Email & phone Assist with placement of orders via email, phone, and fax Take payment information and other pertinent information such as addresses and phone numbers Create, process and/or cancel orders received via Sage ERP system EDI order import/export WooCommerce web order export Direct contact order entry StarShip Ship Manager Manage and maintain assigned customer accounts daily.Pull, pack and ship daily orders Monitor backorder levels Ensure accounts do not fall into delinquency Track customer order & sales trends for key accounts Assist with various administrative tasks such as mail distribution, document scanning, document filing.Be aware of ISO9001:2015 regulations and follow the requirements per the company's Quality Manual.Winning Behaviors, Competencies, and Skills This person should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.They will need to follow communication procedures, guidelines, and policies to communicate with customers and resolve service problems, provide appropriate solutions, and follow up to ensure resolution.This position requires a positive, empathetic and professional attitude toward customers at all times and the like when communicating and coordinating with colleagues.Providing feedback on the efficiency of the customer service process to upper management and ensuring customer satisfaction encouraged.Experience Education:Required HS Diploma or Equivalent.Preferred, Associate's Degree in Healthcare, Business, or a related field.WorkExperience:Minimum one year of experience in a customer service/administrative role.Industry Knowledge:Knowledge of customer service systems, databases and CRM tools.Preferred, Sage ERP100.Proven self-starter with initiative and motivation Proficient in adapting to changing situations and efficiently alternating focus between telephone and non-telephone tasks to support Customer Service Department operations as dictated by business needs.Ability to conduct all necessary research to accurately identify complex issues and provide guidance to other Customer Service Representatives for resolution.Working knowledge and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word and Excel.Ability to use keyboard with moderate speed and high level of accuracy.Excellent communication skills including the ability to express oneself clearly and concisely when providing service to customers over the telephone, in person or in writing.Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes.Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position.Ability to maintain confidentiality.Ability to comply with all Biotium policies and procedures.Ability to perform the job safely with respect to others, to property and to individual safety.Job Conditions:Position is full-time and on-site at our facility in Fremont, CA.Applicant must be located within the South Bay or East Bay regions.Work is carried out in an office environment.Work may require frequent sitting, standing, and walking.Work may also require sitting and working at a computer for long periods of time.Compensation andBenefits:$20-$25 per hour depending on experience, plus company paid medical, dental, sick, vacation and 401K Job Type:Full-time Pay:$20.00 - $25.00 per hour Expected hours:40 per weekBenefits:401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance Experience level:1 year Shift:8 hour shift Day shift Weekly day range:Monday to Friday Work setting:In-person Office Application Question(s):Will you be able to reliably commute to our facility daily, located in Fremont, CA 94538? Education:Associate (Preferred)Experience:Customer service:1 year (Preferred) Language:English (Required) Ability to Commute:Fremont, CA (Preferred) Work Location:In person Customer Service Specialist 1, you will be the primary point of contact for our domestic distributors and end-users.You will be responsible for answering all incoming calls and emails and fielding customer questions pertaining to the order process and general company information.As a Customer Service Specialist 1, you will also be responsible for all domestic order processing activities as well light accounts receivable and administrative office duties..Estimated Salary: $20 to $28 per hour based on qualifications.