Front Desk Concierge

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. We partner with several well-­known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.

The statements below are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties, and/or skills required.  Other duties may be assigned.

Hours: Monday through Friday (7:00 AM - 3:00 PM) 

Working under the supervision of the Lead Concierge, the Site Concierge will provide 24-hour onsite concierge services to support the safety and well-being of residents, staff, and the building.  Other duties will include, but are not limited to, the following:

• Report any concerns with building to appropriate parties to ensure safety of the site.
• Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units.
• Work cooperatively with PSHP case management staff.
• Provide de-escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff.
• Assist in the planning and organization of recreational activities and events.
•  Communicate using two-way radio devices to provide real-time updates and emergency response as necessary.
• Remain awake and alert during the entire assigned shift.
• Complete intake for all new residents moving into the unit, including facilitating placing all belongings in the hot room and then moving to their new unit.
• Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate time frame during each shift.
• Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff.
• Participate in on-site and off- site activities with the residents during shifts.
• Keep sign in/out sheets of all residents, vendors and guests at the site.
• Maintains confidentiality of records relating to consumer treatment.

• Ensures program compliance with Federal agencies, DC regulations, and DC Rulemaking.
• Provide excellent customer service to residents.
• Provides overall resident support and engagement activities to meet immediate and long-term needs in a caring and programmatic manner.
• Encourages residents to participate in onsite supportive services.
• Complies with all required documentation and data collection in support of the program’s implementation and evaluation strategy.
• Performs all other duties as assigned.

• Concierge staff must have a minimum of a high school diploma or equivalent. (College preferred)
• At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistance and /or one (1) year of experience working with marginalized populations.
• Concierges are responsible for the safety and security of the staff and residents on site 24hours a day, seven (7) days a week.

Compensation: $20.00 per hour

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO,  employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together, we can offer steps toward empowerment!