McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
The role of the Senior Vendor Relationship Manager is to plan, direct, and coordinate operational aspects of managed services contracts, and other vendor contracts as assigned, and to build a highly collaborative relationship on behalf of McDonald’s with its strategic vendors. This position maintains a thorough knowledge of all aspects of McDonald’s Technology managed services contracts and serves as the initial point of the contact on issues that are escalated from functional areas (e.g., Application Maintenance, Application Development). This role counsels and advises McDonald’s personnel globally on operational services delivered by in-scope vendors. This includes overseeing the issue management and action item management processes, and other actions to improve vendor relations and performance.
Near term responsibilities of this role include driving the implementation of the multi-tier governance processes as outlined in the managed services contract and the internal McDonald’s governance processes with regard to managing the vendor, including the respective roles of the VMO and the solution and service delivery managers responsible for day-to-day operational relations with the vendor.
Longer term this role will focus on monitoring and improving the quality of relationship(s) between McDonald’s Technology and its vendor(s). The Sr. Vendor Relationship Manager will also have direct oversight and responsbility over direct resources; working closely to developing their team(s) skills, aptitude, as well as responsibility/oversight in their performance.
Key Responsibilities
Primary responsibilities of this position are related to the health of McDonald’s relationships with the in-scope vendors. The individual who fills this role is responsible for managing outcomes and results as follows:
The successful candidate for this position will have the following experience and expertise:
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
McDonald's Corporation is a chain of fast food restaurants. Headquartered in Oak Brook, Illinois, the company's famous menu items include the Big Mac, Chicken McNuggets and Egg McMuffin. McDonald's is a publicly owned company and operates a Canadi...
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