ServiceNow Data Architect - Configuration Management

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

This role is accountable for setting data architecture standards as it pertains to the Configuration Management Database within our ITSM platform, foundation and other data supporting the platform and helping govern processes related to this data ensuring the quality, accuracy and usability of the ITSM Configuration Management Database and the overall ITSM platform.

This is an exciting opportunity for an experienced Configuration Management Database technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities

• Ensuring quality, accuracy, and usability of McDonald’s ITSM CMDB.
• Sets the Common Services Data Model standard for McDonald’s.
• Help define and maintain configuration management policies, procedures, processes and standards.
• Participates in routine governance activities as it pertains to CSDM and data within the ServiceNow platform.
• Works with internal and external stakeholders to understand product demand and help manage CMDB and platform data requirements, ensuring alignment with CSDM and McDonalds standards.
• Define data flow architecture for configuration management and other ServiceNow platform data.
• Helps maintain the CMDB maturity roadmap
• Build Data Engineering solutions to support Data warehouse and critical business metrics.
• Define Data Engineering best practices and guidelines.
• Work with other architects to design data engineering solutions.
• Facilitate engineering discussions across the organization.
• Participate in an inclusive, energetic, and highly multi-functional team.
• Participates in data normalization efforts as needed prior to ingestion into CMDB.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Sr. Directors and VPs. Fostering a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
• Decomposes significantly complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Ability to collaborate with engineers, product managers, data scientists and analysts on mission critical data needs to build world-class datasets.
• 5+ years professional hands on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development and operation.
• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile and Automation)
• ITIL Foundation or above certification.
• Experience leading the design/implementation of configuration driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow or equivalents.
• Knowledge of JavaScript, Python, API integration and web service calls
• AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator).
• Azure associate level certification.
• Proactively seeks opportunities to evangelize and support existing data processes.
• Passionate about data engineering / analytics and distributed systems.
• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
• Comfortable distilling informal customer requirements into problem definitions, resolving ambiguity and balancing challenging objectives.
• Passionate about mentorship, and coaching/onboarding/leading teammates.

Preferred Qualifications

• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
• Solution-oriented mindset and positive attitude.
• Expert knowledge of data modeling and data relationships.
• Knowledge of other ITSM systems, CMDBs, Databases and related platforms.
• Strong understanding of Data Architecture used to support event processing framework.
• Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
• Experience supporting or leading design and implementation of cloud native data platforms.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.