Senior Product Manager, RFM Transformation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.Joining McDonald's means thinking big and preparing for a career that can have influence around the world.The following information provides an overview of the skills, qualities, and qualifications needed for this role.At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements -check them out here!We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionWe are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.We’re looking for a data product expert who’s also the ultimate puzzle/dungeon master. Your quest: work with a group of diverse stakeholders to discover key problems to solve and drive consensus, adoption of data standards. The treasure? A faster, more resilient and reliable data system that is the core of McDonald’s and will drive both savings and the business forward.As a Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for the RFM Transformation,directly impacting our customer experiences. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed,product innovatorwho can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.Key Responsibilities:Develop and implement the product strategy and roadmap for RFM Transformation experiences, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it optimally to cross-functional teams, executives, and partners.Collaborate with stakeholders to execute experiences that align with the global personalization strategy.Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features.Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis. Use insights to advise product decisions and prioritize product backlog items.Stay up-to-date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.Facilitate release planning, weekly demos with stakeholders and other Agile practices on an operational basis.Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.QualificationsPassionate, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.Capable of finding product solutions that customers love, in a business that has complex operational and service delivery considerationsKnowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependenciesConfident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needsProven track record of successfully launching and handling products throughout their lifecycleExcellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.RequirementsBachelor’s or master’s degree or equivalent work experienceMinimum of 4years of experience in product management.Strong leadership skills, with the ability to influence and collaborate with cross-functional teamsProven experience in an agile product management roleProven experience leading cross-functional teams and projectsExperience at a consumer/retail company preferredAdditional InformationMcDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contactrecruiting.supportteam@us.mcd.comMcDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.#J-18808-Ljbffr