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Digital Communication Associate

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:
Reporting to the Communications Officer, Faculty of Arts, this position supports digital communications across the units of the Faculty, primarily by developing and coordinating the execution of digital content production plans, creating English-language content, optimizing images, and building menus and layouts for McGill websites. Working closely with site owners, web designers, developers and other communications specialists, the incumbent will implement recommendations for content and site optimization using McGill's central web content management system.

Primary Responsibilities:

  • Participate in client consultations to collect content requirements, assess specifications, and plan work on new and existing websites.

  • Assist in developing content strategies to increase web usability, overall content reach and adherence to current digital standards and best practices.

  • Administer the execution of digital content plans.

  • Build and refine site menus, layouts, and blocks using site building tools (training provided).

  • Create, revise, and/or optimize text for user comprehension and search referencing.

  • Collaborate with content optimization and marketing specialists to define and implement best practices for writing tone and style.

  • Perform audits of web usability, content performance and compliance with branding standards and other guidelines (accessibility, translation, SEO, etc.).

  • Document bugs, issues, resolutions, testing results, etc. in tracking tools such as JIRA and Confluence.

  • Provide website administrators with the support they need to implement best practices and optimize their content, including individual/group training, workshops and coaching.

  • Create and enter content for email newsletters and online ads.

  • Review data collected by user tests, Google Analytics, Facebook, Envoke (email marketing) and other tools

  • Research, crop or resize photos and liaise with Multimedia or Graphic Design Services for video, graphical, or audio content


Other Qualifying Skills and/or Abilities

  • Strong understanding of web writing and usability principles

  • Proven experience writing effective web copy

  • Experience building or maintaining websites using the administration interface of CMS like Drupal and WordPress

  • Good understanding of HTML and CSS

  • General aptitude for learning complex user interfaces and technical tasks

  • Ability to stay abreast of evolving best practices, policies, and institutional standards for site and content management

  • Excellent command of written and spoken English. Spoken French.

  • Understanding of Agile project management principles, an asset

  • Experience working in public relations, marketing, or higher education, an asset

  • Experience working in email marketing, promotional writing, content optimization (SEO), and/or photography, an asset

  • Experience in editing/creating multimedia content (visual, video, audio)


As one of Montreal's Top Employers, here is what we offer:

  • Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
  • Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
  • Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
  • Competitive vacation policy
  • Two (2) personal days
  • Two (2) floating holidays
  • Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
  • Paid time off over the December holiday period
  • Tuition waver for regular employees and their dependents
  • Up to two (2) days of remote work per week where the position permits


Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

DEC III 3 Years Related Experience /

Hourly Salary:

(MUNACA Level G) $31.19 - $38.65

Hours per Week:

33.75 (Full time)

Supervisor:

Communications Officer

Position End Date (If applicable):

2026-05-31

Deadline to Apply:

2025-04-29

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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Average salary estimate

$71961.5 / YEARLY (est.)
min
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$64797K
$79126K

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MISSION The mission of McGill University is the advancement of learning and the creation and dissemination of knowledge, by offering the best possible education, by carrying out research and scholarly activities judged to be excellent by the highe...

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Full-time, hybrid
DATE POSTED
April 16, 2025

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