Integration Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next Integration Specialist to join our Integration Services team. Reporting to the Integrations Team Lead, you’ll be assisting new MealSuite clients and other internal teams during the onboarding process with EMR integrations, setup, testing, and troubleshooting connection issues.  

A day in the life as an Integration Specialist:  

• Assist with the onboarding of new Mealsuite Clients (EMR Integrations, setup, testing, discovery calls) 
• Provide tier 2 support for integration and connection issues (VPN, ADT settings, API disconnects)
• Create documentation (escalated concerns, setup configurations, triage support, customer settings) 
• Proactively monitor HL7 and API connections and server resources 
• Collaborate with Engineering and Customer Experience teams to develop and execute innovative processes 

In the first year, you’ll be successful at reaching these milestones: 

• Provide internal training to MealSuite team members to improve organizational knowledge of integrations 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of healthcare software integrations and EMR systems  
• I gained my knowledge through a degree in Health Administration, Information Management or Computer Science, or an equivalent combination of training and professional experience in a customer-facing setting
• I have knowledge and experience with HL7 2.3 and above, including the variations that can differ between vendors and clients and what constitutes allowable and invalid site-specific variations. 
• I have professional experience working with ADT order messages in HL7
• I understand the basics of APIs and communication protocols 
• I have knowledge of ITIL best practices 
• I have experience creating technical documentation  
• I ideally have some understanding of dietetics/foodservice in healthcare environments  
• I possess strong analytical skills and have a proven ability to identify and address gaps in business requirements 
• I have proven experience providing guidance and support to my team members 
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA  
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, access to Teladoc medical experts, and a discounted gym membership.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.  

This role will require you to work in our office located in Cambridge, ON, up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.